Ahmed Mohamed Ahmed

Highlights of the Role & Achievements:
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Provided high-end technical team leading duties, for the Mobily in-house JEE CRM (called the BMS product). My role covers the following areas:-
 Roles related to the High Level Design (HLD) Area:
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o Collaborating closely with internal stakeholders to clearly understand the business requirements.
o Coordinating with key stakeholders to understand technical requirements and inter-system dependencies.
o Developing technical High Level Design documents (HLD) to clearly define in details the JEE platform technical design using the best architecture principles.
o Resolving inter-system dependencies through Interface Agreements with other system representatives.
o Developing the Database Design along with all the associated diagrams and DDL scripts.
o Collaborating with development team members in sprint planning, review and retrospective.
o Recommending changes to improve the reliability, scalability, maintainability, security and performance of the developed components; in order to deliver customer-focused services.
 Roles related to the Application Development Area:
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o Design, develop, test and deploy JEE components on WebSphere Application Server.
o Participating in the Change Request process; that includes performing impact assessment, testing, implementation plan and code review report.
o Performing continued enhancements to meet various new business requirements.
o Implementing responsive and reactive design to provide highest possible customer experience.
o Developing flexible and maintainable web services and APIs that will consume mobile, ePortal, IVR and other external applications/channels.
o Integrating data from various back-end web services and databases using SOAP and REST APIs.
o Deploying applications to Integration and Pre-Production environments for user testing and quality review.
o Providing detailed Releae Notes, change script, and implementation plan for production deployment.
 Roles related to the Application Operations (L2/L3 Support) Area:
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o Supporting Quality Assurance process and User Acceptance Testing (UAT) on Pre-Production environment; to ensure any arising issues are properly resolved.
o Supporting with Operational Procedures and complex SQL queries for various application operation tasks; including problem diagnosis, system monitoring/heath checking, and data/report extraction.
o Analyzing errors and monitoring performance logs to troubleshoot, identify and fix functional and performance issues.
o Utilizing the server monitoring/analysis tools; to conduct a comprehensive auditing process and monitoring the application performance.
o Investigating server response times by logging and reporting topics such as slow queries, integration responsiveness, or custom code invocation time.
o Collecting metrics of how applications are performing to monitor and troubleshoot runtime issues.
 Roles related to the Team Management Area:
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o Leading the group of Java developers through driving design/development standards, and working with the team to deliver high quality software.
o Leading and influencing technical directions by collaborating designs and source codes using JEE platform technologies; to build IT solutions that will meet customer requirements, and improve customer experience.
o Providing technical guidance and solution to development team members for any technical queries.
o Branching and merging source codes, developed by team members, using Ratrional ClearCase/Bitbucket.

Highlights of the Role & Achievements:
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 Acting as the Technical Product Owner for the Mobily Credit & Collection System (e.g. the system applying Mobily collection policy for bill collections).
 Performing various Technical Product Management duties that involves the following:-
ᴑ Planning the new Requirements ᴑ Supervising the Delivery Process
ᴑ Change Request Management ᴑ Release Management
ᴑ Operations Management ᴑ Product Enhancements
ᴑ Preparing Manuals and Presentations for end-user guidance.
 Played key role in applying the Mobily IT transformation strategy to the Credit & Collection Product through performing a full system re-architecture based on the TOGAF principles.
Achievements:
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 The successful delivery of the new Credit & Collection Solution enables highly flexible Collection policies in both B2B and B2C sectors facilitating the achievement of extremely tough Collection targets; that were having a great impact on improving the ROI and limiting the Revenue Loss.
 The major enhancement of the Credit & Collection System performance through introducing the Collection Pool Buffering Mechanism was having a great impact on improving outbound agents' productivity and reducing the AHT.
 Received a Certificate of Appreciation for 10 years of dedication towards Mobily success.

Highlights of the Role & Achievements:
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 Provided Analysis and Design support to the Mobily in-house CRM solution called the Business Management System (BMS), which was implemented as a JEE web-based Portal allowing detailed 360° view for Mobily customers.
 Carried out the Project Coordination responsibilities for all projects and change requests related to the CRM:
ᴑ Requirements management. ᴑ Stakeholders management.
ᴑ Project planning and execution. ᴑ Planning project resources and deliverables.
ᴑ Monitoring and reporting project status. ᴑ Delegating tasks and responsibilities as needed.
Achievements:
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 The successful delivery of the Mobily Retention Project enabled the proper application of many retention marketing promotions; which effectively improved the retention rate for Mobily customers.
 The successful delivery of the ePOS Shift Management Project provided an effecive asset management and stock control system; that was having a great impact on improving the ROI and providing the top-managemrnt with accurate stock reports and dashboards.
 The successful Consolidation of the Siebel CRM with the in-house Business Management System contributed in enhancing the end user experience with the CRM functionality, and led to better user experience.
 Complex reporting with heavy queries grepping data from multiple DBs become feasible in CRM; through the innovation of the Offline Reporting Architecture that involved a backend service to generate offline reports, and make them available for download.
 Received a Certificate of Appreciation for successfully managing projects to a high standard and quality, particularly the ePOS Shift Management Project.

Highlights of the Role & Achievements:
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 Recruited initially as a Java/JEE developer to provide Technical Consulting functions in the re-architecture process of the High Usage Credit Control System; which is the system intended to enforce Mobily credit limit rules on Postpaid GSM customers.
 Provided massive documentation for the AS-IS and the TO-BE architecture of the High Usage System.
 Involved in enhancing the architecture of the High Usage system; in order to improve performance, and to apply the component architecture on various system services.
Achievements:
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 The successful delivery of the enhanced High Usage Credit Control System was having a great impact on the maintainability, scalability, and the overall system performance; through dividing all backend jobs into standard Timer and Listener components with a common API/interfaces, and adopting efficient Order Processing mechanisms.
 Received an Employee Recognition Award in recognition of the contribution through continuous endeavors to respect Mobily values and realize Mobily success.

Highlights of the Role & Achievements:
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 Played major role in architecting the Etihad Etisalat (Mobily) Initial Roll-Out Project that involved a large integration among various enterprise solutions including Siebel, Billing, EAI, GSM network, and SADAD, with the IBM MQ & Message Broker as the main integration tools.
 Contributed in designing and implementing the SADAD Gateway aimed to provide an integration solution between Mobily billing system and SADAD using secure XML messaging through Https, and in implementing a web application for EAI system auditing.
 Managed to perform project leading functions for the Saudi Arabian Public Pension Agency Investment Project to manage various fund investments including sale and purchase of shares, bonds and lands using a workflow cycle.
 Contributed in designing and testing the workflow approval cycles, using the MQ Workflow Java API. Also contributed in the project management effort through putting the project plans, work break-down structure (WBS), and time schedules.