Director Of Engineering
National Company for Transportation Industry and Agricultural Development
Total years of experience :17 years, 9 Months
*Attain customer satisfaction and build a strong after sales service support in North Africa Markets.
*handle product complaints, field failures, vehicle field performance and carrying out technical evaluation and analysis of such complaints and failures.
*Conducting distributor manpower training on product & service systems like warranty, parts ordering. (online /on field/ in India )
*Organizing retention activities like service campaigns, Service Package to achieve Service Retention.
*Achieve spare sales & accessories sales target for the North Africa Zone.
*Internal reviews with the sales and service teams.
*Monitoring Distributor network expansion and determining dealer viability for 1S, 2S and 3S outlets.
*Customer database creation, monitoring and maintenance for customer relationships.
*Conduct distributor service / Warranty audits on field
• Handle customer’s issues and complaints with the service department to ensure their satisfaction is achieved.
• Maintain effective control of expenses in line with budget objectives and figures.
• Carry out staff evaluations and appraisals.
• Provide the daily activity reports KPI’s report, Comeback reports, individual's productivity, utilization and efficiency reports.
• Monitor the daily work flow of the service center insuring that all the process and procedures are efficiently followed up.
• Monitor warranty authorizations to ensure Manufacturer’s policy is followed.
• Generate service packages promotions and service contracts.
• Provide technical assistance and support on difficult technical issues.
• Prepare the newly hired staff plans to insure that they are following the preparation policy.
• Create monthly spare parts order and monitoring spare parts stock.
• Successfully managed a 35 person team doing repair and maintenance.
• Successfully managed a 15 person team doing service advisor, warranty and customer service.
• Successfully managed a 15 person team doing spare parts and stock control duties.
• Supervised 50 employees, scheduled work hours, resolved conflicts, determined salaries.
• Executed daily operations of trucks
• Hired, transferred and discharged workers.
• Determined need and cost of automobile repair.
• Coordinated automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.
• Analyzed requests for service and recorded repairs, replacements and service required.
• Managed automotive parts establishment.
• Requisitioned new stock.
• Responsible for stock control of (spare parts store-oil and grease store-tires store).
• Responsible for maintenance and repair for the company trucks (Mercedes/MAN)
• Support service staff to ensure maintenance of equipments is done on time
• Successfully complete 6 months training period in all the mechanical branch sections like (heavy equipments, machine shop, hydraulic pumps, welding, automotive, maintenance).
• Working in surface drilling & compressors section as maintenance engineer.
• Responsible for maintenance and repair all kind of air compressors in the company Also for the pneumatic and hydraulic drill rigs which work in project sites.
• Support service staff to ensure maintenance of equipments is done on a timely basis and costs of business is kept to minimum.
• Responsible for drilling rigs operation on project sites and ensure to raise productivity to maximum.
• Responsible to prepare weekly and monthly reports of drill rigs production.
• Successfully managed a 15 person team to ensure maintenance of equipments is done.
• Successfully managed a 40 person team operates drilling rigs to raise production to maximum
• Supervised workers in operation and maintenance of automobiles, trucks and related equipment.
• Analyzed and resolved work problems, and assisted workers in solving work problems.
• Trained new workers.
• Working in huge project sites ( jamrat bridge, kour- hadda road, Makah haram extended, South Border Project-Najran)
• Responsible for stock control of spare parts.
• Responsible for Study stocking suggestions from the sales teams and place the required orders through M.A.N ordering site on the internet.
• Setting priorities for ordering to ensure customers satisfy without compromising costs of business.
• Assists in offers and tenders preparation.
• Screen prices and update cost and selling prices as per plan.
• Responsible to be online with our main branch in Germany.
• Read shop manuals to ascertain type and specification of part.
Graduation project: modern technology in heavy equipments