senior travel consultant
TravelStart
Total years of experience :12 years, 2 Months
• Ticketing through various systems: Amadeus, Galileo, Radix, and Accelaero.
• Handling system errors on auto ticketing process and manual ticketing
• Follow up with the payment gateways.
• Fraud analytic, detecting fraud transactions and verify suspicious booking.
• Handling escalated customer complains.
• Handling schedule change flight and provide alternative to customers
• Complete flight booking forms, prepare change of details, and issue flight ticket orders, using computers.
• Marketing and promote new available package, distention, products and more.
• Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes.
Directly supervise the sales team workers to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Using judgment and taking decisions within established procedures for each enquiry.
Duties:
Provide staff with assistance in performing difficult or complicated duties
Monitor sales staff performance to ensure that goals are met.
Listen to and resolve customer complaints regarding services, products, or personnel.
Plan and prepare work schedules, and assign employees to specific duties.
Listen to and resolve customer complaints regarding services, products, or personnel.
To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use skills to support effective telephone communication.
Understand the impact of angry attitude while handling calls professionally.
Collecting and analyzing data to monitor the level of customer service.
Give all details required for new plans services.
Introduce technical support for costumers problem if requires.
Handling customer’s inquiries via telephone and E-mail.
Resolve customers complains in refund process.
Promote higher package plans for annual customers.
Reassure customer satisfaction for the service that he has got.
Collecting and analyzing data to monitor the level of service.
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