Ahmed Montaser

• Diagnosed and resolved multiple network connectivity and wireless access point issues, improving network
stability and user connectivity.
• Configured and maintained network devices including routers and wireless access points.
• Troubleshot internet access problems, IP conflicts, and device communication issues within local networks.
• Assisted in server-related operations, system monitoring, and user management tasks.
• Worked with databases and SQL Server environments for data handling and maintenance tasks.
• Provided technical help desk support for software-related issues and user troubleshooting.
• Installed, configured, and maintained printers and resolved printer connectivity and driver problems.
• Performed hardware troubleshooting and maintenance for PCs and office devices.
• Supported operating system installations, updates, and software configuration.