IT Spicalist & Technical Manager
Selat for Business Solutions
Total years of experience :12 years, 5 Months
1. Accept technical support calls to the I.T. Department and log them in the Help
2. Desk Tracking System.
3. 2- Forward technical support issues that can’t be addressed by the Help Desk to the appropriate technician.
4. 3- Troubleshoot and resolve end-user hardware, operating system, and software-related Problems, when possible, from the Help Desk.
5. Diagnoses and rectifies hardware and Network connectivity problems. Repairs computer hardware, including desktops, laptops, and associated peripherals.
6. Assesses the spare part required for system maintenance.
7. Reinstalls operating systems in the case of hard disk failures.
8. Responds to troubleshooting calls and e-mails from users of the network; diagnose and offer repair instructions remotely, as well as in person.
9. Responsible to give all support and resolving any problem in HIBS and IDMS claiming & Billing Systems, from DMS company and B-health system of BIT company and HIS System of DXC Company
10. Very good HIS application support and customization for each project’s requirements
- Oversee all phases of project from conception to completion.
- Assist with upgrading information security.
- Manage team of consultants, programmers
- Ensure project is completed within budget and on time.
- Follow Hospital Standards to manage projects through the project lifecycles of initiation, planning, execution and closure.
- Develop work-breakdown structures.
- Develop project tracking and variance reports.
- Assemble risk management plans and work effort documents.
- Create project documentation.
- Provide risk assessment.
- Review estimates.
- Assess new opportunities.
- Prepare proposals.
- Flag potential issues.
- Manage multiple vendors.
- Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets.
- Develop security standards, procedures, and guidelines for multiple platforms
Others, ,
- Monitor daily backups.
- Ability to work independently and in a team environment.
- Provide initial assessment of urgency and business impact on all support calls
- Support the following technologies: Microsoft Office products - Outlook, Word, Excel, Access, Internet Explorer, Windows OS Xp to Windows 8, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity troubleshooting with firewall and switches, cabling and others as assigned
- Manage service requests, software installations, new computer setups, upgrades, etc
- Desktop/Laptop on-site and IP phone support;
Printer/Fax support
- Maintenance according to his assignment after acquiring proper approval from I.T Heard
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to I.T head for planning and resolution of problems.
- installing and configuring computer hardware, software, systems, networks, printers and scanners
-Planning and undertaking scheduled maintenance upgrades.
- talking to clients and computer users to determine the nature of problems
- responding to breakdowns.
- investigating, diagnosing and solving computer software and hardware faults.
- repairing equipment and replacing parts.
- obtaining replacement or specialist components, fixtures or fittings
- checking computer equipment for electrical safety
- maintaining records of software licenses
- Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation
IT Supervisor
1- Accept technical support calls to the I.T. Department and log them in the Help
Desk Tracking System.
2- Forward technical support issues that can’t be addressed by the Help Desk to
The appropriate technician.
3- Troubleshoot and resolve end-user hardware, operating system, and software related Problems, when possible from the Help Desk.
4- Troubleshoot and resolve basic network and server access problems for end- users, When possible from the Help Desk.
5- Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk.
6- Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible from the Help Desk.
7- Prepare reports, distribute departmental inter-office correspondence, file, and provide general assistance to I.T. department personnel as directed by the Department Manager and/or the Non-Business and Project Execution Systems
Supervisor.
1. Supports in the maintenance procedures on computers, printers and Network
2. Provides first level support to the computer Users; solves day to day computers, printers and User problems with minimum down time
3. Conducts Network Troubleshooting, cable termination and installation.
4. Diagnoses and rectifies hardware and Network connectivity problems. Repairs computer hardware, including desktops, laptops, and associated peripherals.
5. Assesses the spare part required for the system maintenance.
6. Reinstalls operating systems in the case of hard disk failures.
7. Responds to troubleshooting calls and e-mails from users of the network; diagnoses and offers repair instructions remotely, as well as in person.
8. Installs programs/ software, formats and reinstalls software and rectifies problems with minimum disruption of service.
9. Implements new systems, troubleshoots and repairs network issues; develops, applies and enforces best practices and policies for use of the Hospital's networks
10. Maintains and assures the confidentiality of User Data Stored in Computers.
11. Maintains help desk system by entering day to day calls
12. Attends meetings as required.
13. Performs such other duties as may be assigned
Attended and complete the training in our company during
The period from 21/6/2010 to 21/9/2010, in the maintenance department and also joined to the company as a employee from 22/9/2010 to 11/9/2011 and he is responsible for installing and configuration most of all
command operating systems (Microsoft products) and also was capable to Supervise the installation of Ethernet cabling system infrastructure and support the installation of all related hardware and software for the following band pc’s (Compaq, Ibm, Hp)
- Administration of access permissions and privileges
- Assistance on all IT-related functions
- Capacity Building
- Support and administration of IT and communication systems
- Development and administration of the Local Area Network
- Evaluates expansions or enhancements by studying work load and capacity of computer system
- Maintains historical records by documenting hardware and software changes and revisions.
Intern with the world health organization, regional office for the Eastern Mediterranean for the period from 19 July till 29 October 2009
with Information Technology and Telecommunication
Until, Division of Assistant Regional Director
Management of Information Systems