Senior Technical Support
KGL Holding
Total years of experience :24 years, 5 Months
• Providing technical support for local and international company sites and projects
• Demonstrating excellent management skills in supervising and directing junior coworkers to complete tasks and duties
• Managing IT inventory and creating monthly inventory reports for finance dpt.
• Assisting in IT asset procurement and the storage and distribution of new assets
• Installed and configured applications on Point Of Sale computers to fuel stations
• Provided technical support to Oula fuel stations remotely and on sites
• Cooperated with higher tier IT support to resolve users problems
• Performed and completed daily and weekly tasks assigned by supervisors
• Resolve user problems related to different applications, including Windows OSs, Microsoft Office Suit, AS400, Auto-management, and numerous industry specific applications
• Performed daily, weekly, and monthly servers backup on users data and databases
• Created different reports of servers status, HDD capacities, backup schedules, and other beneficial work related statistics
• Responded to user requests and escalated tickets to the corresponding tiers
• Handled complaints and frustrated customers in a professional manner
• Offered best technical recommendations and solutions to customers
• Applied troubleshooting techniques on computer hardware and software efficiently
• Was responsible of store warehouse and ordering and receiving needed store items
• Achieved customer satisfaction by offering services and special deals
• Operated and assured proper functionality of store computers
• Trained new employees to achieve excellence and proficiency
• Dealt with customer complaints and problems in a professional manner
• Created weekly attendance schedule for store employees
• Created daily and weekly sales reports to management
• Created employment forms, membership forms, and other store services forms.
• Operated automatic and semi-automatic machines to position
• Soldered, de-soldered, crimped, wired, and assembled electronic and mechanical parts
• Operated and monitored process equipment to fabricate electronic components
• Applied manual and diagnostic tests on several finished products
• Demonstrated professional communication skills between co-workers and supervisors
• Involved in organizing several cultural, recreational, and sport activities events
• Helped in organizing and meeting events deadlines
• Participated in the yearly show that exposes the artistic talents of Arabic students
• Demonstrated effective communication skills between members and students
• Assisted in the budget accounting for the group events
• Provided general information to students and visitors
• Demonstrated excellent communication and customer service skills
• Participated and helped in organizing and preparing for art events and shows
• Rewarded for excellent achievements in artistic activities for year 2000-2001
