Branch Manager
Arab Bank
مجموع سنوات الخبرة :20 years, 9 أشهر
• Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenues.
• Providing professional, and high quality service that meet customers’ requirements and exceed their expectations, while ensuring that customers profiles are updated (through implementing the KYC principle - Know Your Customers).
• Providing guidance & support for employees reporting to me directly and indirectly
• Identify customers’ needs and fulfilling it with proper bank’s products or services.
• Handle customers’ requests/inquiries related to their accounts, products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction.
• Approve various customer’s requests & counter transactions according to authority matrix
• Promote and sell bank products and services to achieve the yearly set targets.
• Coach and train staff reporting to me to ensure full awareness of Bank’s products, services, and P&P.
• Support the Head of retail in putting / achieving plans and carries out any tasks requested by him.
• Carry/handle efficiently custody items, keys as per custodian matrix, and relevant P&P
• Adhere to Branch Operating Model.
• Hold regular team meetings to discuss performance against branch plan; explain wider development in the Bank and to encourage open communication with all employees.
• Monitor financial budget and business goals regularly to ensure achievement of agreed objectives.
• Custodian of security items related to work such as keys.
• Agree clear performance objectives for all branch employees regularly review employee performances and conduct annual appraisals.
• Establish a Total Banking Relationship (both business and personal)
• Agree and implement training & development plans for each member of the branch.
• Counsel employees and, where necessary, take corrective action in line with the Bank’s disciplinary procedure following consultation with the Human Resources Department.
• Follow-up on daily/weekly activities and goal achievement, coach employees that need assistance and provide positive feedback regularly
The Middle East’s first ‘Money Station’ branch in Dubai where Customers using the facility of the bank will be able to perform essential banking transactions from the convenience of their own cars, marking Al Hilal’s latest landmark achievement in revolutionizing Islamic banking in the UAE, To read More about the Branch, Kindly follow the below links,
1. http://www.dubib.com/news/21148_al-hilal-bank-unveils-middle-east-s-first-ever-money-station-bank-branch
2. http://gulftoday.ae/portal/6675967e-65d1-4a11-8016-de15802e488f.aspx
3. http://www.arabianbusiness.com/al-hilal-launch-middle-east-s-first-drive-through-bank--446196.html
• Achieving the assigned target (Volume / Cross sell / Attrition) for the Branch Assets & Liabilities.
• Improve service levels as per required standard pertaining to the unit.
• Maintain customer Focus, Improve the level of product knowledge.
• Maintain Bank & Corporate Standards in terms of Image, looks & Hygiene in the Branch.
• Augmented sales for including mass-market accounts.
• Review applications for sale of financial products in line with Credit & Operational Policies & Procedures.
• Ensure that documentation required as per credit and operational policy & procedures is both provided and accurate prior to forwarding customer credit file to central operations for further processing.
• Review work processes, documentations and system input reports on sale of financial products by financial service employee
• Contributed to the extension of customer base by appointing various new customers.
• Played a major role in developing amicable relations with various companies for obtaining the companies to the Approved List of Companies.
• Over achievement for my annual target.
• Great Experience in B2B Sales and Services Providers.
• Instrumentally increased achievements of the team as per customer time and quality parameters.
• Significantly enhanced the performance of the team.