Ahmed Osman

IT Supervisor at Xceed

• Egypt - Cairo
• My current job since September 2007

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•Implement RIS Server .
•Implement WDS Server .
•Implement SCCM Server .
•Implement Acronis snap deploy server.
•Responsible about WSUS process.
•Responsible about file servers.
•Responsible about backupexec server
•Responsible about Spiceworks server.
•Responsible about PDQ inventory.
•Responsible about PDQ deploy.
•Manage projects with IT technical teams.
•Manage projects with the clients.
•Troubleshooting the technical issues with the client and the responsible person to handle this issue from IT team.
•Handling issues by service desk
•Configuring and creating portable applications.
•Creating and implementing mass software-package deployment solution.
•Providing support for Desktop applications (MS Office, Operating system, etc.).
•troubleshooting Hardware issue and solve it
•Diagnose, analyze and resolve user Laptop and PC software and hardware issues.
•Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment.
•Maintain software and hardware inventory records.
•Train and coach users regarding effective use of computer software and hardware in windows and other computer desktop environments.
•Tracking software licenses and providing daily support for copiers, printers and fax machines.
•Working with vendors and other computer support to ensure smooth running of the IT department and user computers.

IT Support Engineer at Golden Group For Information Technology Zagazig

• Egypt - Cairo
• My current job since September 2007

Additional professional activities Computer Skills:
•Internet Fundamental & Network Essential
•MCSE 2003 & MCITP 2008 & MCSE 2012
•Internet

Configuration Manager

• January 2007 to January 2012

Technical Support at Masria Group For Information Technology

• United Arab Emirates
• January 2005 to January 2006

Technical Support at Media Tech Zagazig

• January 2004 to January 2005

Technical Support at Pentium Zagazig

• January 2003 to January 2004