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Ahmed Rafea, CRM and SOP Manager

Ahmed Rafea

CRM and SOP Manager·InterMark Gsw

United Arab Emirates

Bachelor's degree, محاسبة

Work experience

Total years of experience: 15 years, 5 months

CRM and SOP Manager

November 2018 - Present

InterMark Gsw

Cairo, Egypt

November 2018 - Present

Company industry:
Marketing
Job role:
Marketing and PR

CRM Manager

April 2017 - November 2018

Andalusia hospitals

Cairo, Egypt

April 2017 - November 2018

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer service and call center manager

September 2016 - April 2017

Vezeeta.com

Cairo, Egypt

September 2016 - April 2017

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer service and support manager

November 2013 - September 2016

Abo Ghaly Motors

Cairo, Egypt

November 2013 - September 2016

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Team Leader-Senior Team leader-Account Manager

January 2011 - October 2013

Raya Contact Center

Cairo, Egypt

January 2011 - October 2013

Managing agents and setting targets, responsible for the hiring and firing agents, payroll and invoices of the projects

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Education

جامعة حلوان

June 2011

June 2011

Bachelor's degree, محاسبة

Egypt

GPA (percentage): 62.5%

GPA (percentage): 62.5%

62.5%

Skills

Teamwork
Expert
Teamwork
Expert
Rational Team Concert
Expert
Rational Team Concert
Expert
Enterprise Management
Expert
Enterprise Management
Expert
Proven Leader
Expert
Proven Leader
Expert
Computer skills MS office
Expert
Computer skills MS office
Expert
Leadership
Expert
Leadership
Expert
People management
Expert
People management
Expert
SAP
Expert
SAP
Expert
zoho CRM
Expert
zoho CRM
Expert
Teamwork
Expert
Teamwork
Expert
Rational Team Concert
Expert
Rational Team Concert
Expert
Enterprise Management
Expert
Enterprise Management
Expert
Proven Leader
Expert
Proven Leader
Expert

Languages

English

Expert

French

Beginner

Recommendations

Deleted User

Mar 2020

Mar 2020

Offshore ProcurementSubordinate

How are you, your family and professional life? Nice to be connected to your network as friends. I deem it fit to contact you after going through your profile here on Bayt, regards to an important consultation. Actually, my company is into oil & gas (Petroleum Exploration/Drilling) and am contacting you in regards to supply contract, a contract project of my company in Central Asia, Bahrain to be precise, which requires serious minded business individuals/company. My company, Bahrain National Gas Company (B.S.C) BANAGAS, is presently seeking for the services of a reliable person/organization to contract as International Representative/Supply Agent, to handle the supply of the chemical ("OBM Viscosifier") required for the project. Please note that this contract might not distract you from your present work or employment (depending on your agreement with the supplier or manufacturing company) also you will have subordinates. I want to recommend you to my company for this position, let me know if you can handle a product supply contract, if you are interested I will link you to the Contract Department with a recommendation, for direct communication and to give you more details of the contract supply project and your expected role as an International Agent. Regards, Faishal Bin Darwis.