Solutions Consultant, Genesys Cloud, AWS
Jathwa Technology Solutions
مجموع سنوات الخبرة :15 years, 1 أشهر
-Designing, building, refactoring IT systems - either on premises or in the cloud.
-Experience migrating or transforming legacy solutions to the cloud.
-Genesys Cloud implementation and administration.
-Understanding the customer experience journey and provide the best solution to
enhance the performance.
-Lead CX & IT projects, including the design and deployment of new systems and
services.
-Social Media management platform implementation "HootSuite".
-Work with other departments and teams to assist and support them with network
infrastructure projects, initiatives and needs.
-Amazon Web Services (AWS) management (EC2, S3, EFS, VPC, Route 53, LightSail..)
-Domains and hosting management (GoDaddy, DigitalOcean, Bluehost, etc...)
-Monitoring the performance VoIP systems.
Cloud Servers management (Microsoft & Linux).
-Service providers dealings (STC- Go - ITC, etc…).
-FortiGate UTM management(Web filter, Applications filter, VPN, Load balance, Virtual
IPs, AD integration, etc…).
-Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT
infrastructure.
Manage and execute projects so they stick to schedule and scope.
Handle annual budget and ensure cost effectiveness.
Supervising IT department engineers and technicians.
Managing Hospital information system (HIS).
Virtualization (Vmware-Vsphere ESXI 6.7 - MS Hyper-V) management.
VPN Connections management (Site to Site- Remote Access).
PBX configuration (Yeastar & GrandStream & MYPBX & ElastiX & 3CX).
Assist in troubleshooting and diagnosing any performance issues with VPN, LAN,
VLAN and VOIP environments.
NAS Storage management and ensure system connectivity of all servers.
Monitoring active directory environment.
Work with various vendors to provide support for many applications in many
different types of environment.
Connect 8 Pharmacies VPN links with the main branch.
Managing the Technical Support for more than 600 users all over the group.
Document configurations and operating standards in server &network area.
Responsible for the whole servers and network system (LAN, VLAN, WAN), including
routers/switches/other network h/w & s/w operations in the company.
Ensure system connectivity of all servers, shared software, groupware, and other
applications.
Configuring Cisco Routers and switches.
Establish domain environment.
Manages new and existing user accounts, file shares, GPO's, and other shared
network resources for the College domain.
Coordinate and perform in-depth tests, including end-user reviews, for modified and
new systems.
Installing and Configuring Access Point for Wireless Networking.
Perform daily data backup and recovery.
Google E-Mail Management.
Perform Presales Duties for most of The Tenders (projects, Measurement equipment).
Site Engineer for the Deployment of Osilloquartz Synchronization Equipmentʼs in
Mobinil network.
MW Transmission Engineer (NEC).
Troubleshoot, diagnose and provide solution for network and software related
issues.
Optical Fiber(Training at Etisalat Misr, splicing Optical Fiber)
Installation, commissioning and alignment NEC MW links with different bands.
Making swap from NEO to IPASO with different version (200-400-1000).
Maintelecom Company
Voice administrator in IT department at