Ahmed Mustafa Mohammed Ragheb, Solutions Consultant, Genesys Cloud, AWS

Ahmed Mustafa Mohammed Ragheb

Solutions Consultant, Genesys Cloud, AWS

Jathwa Technology Solutions

Lieu
Arabie Saoudite - Riyad
Éducation
Baccalauréat, Electrical and Computer Engineering
Expérience
15 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 2 Mois

Solutions Consultant, Genesys Cloud, AWS à Jathwa Technology Solutions
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis mai 2018

-Designing, building, refactoring IT systems - either on premises or in the cloud.

-Experience migrating or transforming legacy solutions to the cloud.

-Genesys Cloud implementation and administration.

-Understanding the customer experience journey and provide the best solution to
enhance the performance.

-Lead CX & IT projects, including the design and deployment of new systems and
services.

-Social Media management platform implementation "HootSuite".

IT Manager à Jathwa Technology Solutions
  • Arabie Saoudite - Riyad
  • mai 2018 à août 2021

-Work with other departments and teams to assist and support them with network
infrastructure projects, initiatives and needs.

-Amazon Web Services (AWS) management (EC2, S3, EFS, VPC, Route 53, LightSail..)

-Domains and hosting management (GoDaddy, DigitalOcean, Bluehost, etc...)

-Monitoring the performance VoIP systems.
Cloud Servers management (Microsoft & Linux).

-Service providers dealings (STC- Go - ITC, etc…).

-FortiGate UTM management(Web filter, Applications filter, VPN, Load balance, Virtual
IPs, AD integration, etc…).

-Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT
infrastructure.

IT manager à Al-Hayat Group
  • Arabie Saoudite
  • janvier 2015 à janvier 2018

Manage and execute projects so they stick to schedule and scope.
Handle annual budget and ensure cost effectiveness.
Supervising IT department engineers and technicians.
Managing Hospital information system (HIS).
Virtualization (Vmware-Vsphere ESXI 6.7 - MS Hyper-V) management.
VPN Connections management (Site to Site- Remote Access).
PBX configuration (Yeastar & GrandStream & MYPBX & ElastiX & 3CX).
Assist in troubleshooting and diagnosing any performance issues with VPN, LAN,
VLAN and VOIP environments.
NAS Storage management and ensure system connectivity of all servers.
Monitoring active directory environment.
Work with various vendors to provide support for many applications in many
different types of environment.
Connect 8 Pharmacies VPN links with the main branch.
Managing the Technical Support for more than 600 users all over the group.
Document configurations and operating standards in server &network area.

IT Engineer à Alorini Contracting Co
  • Arabie Saoudite
  • janvier 2013 à janvier 2015

Responsible for the whole servers and network system (LAN, VLAN, WAN), including
routers/switches/other network h/w & s/w operations in the company.
Ensure system connectivity of all servers, shared software, groupware, and other
applications.
Configuring Cisco Routers and switches.
Establish domain environment.
Manages new and existing user accounts, file shares, GPO's, and other shared
network resources for the College domain.
Coordinate and perform in-depth tests, including end-user reviews, for modified and
new systems.
Installing and Configuring Access Point for Wireless Networking.
Perform daily data backup and recovery.
Google E-Mail Management.

PreSales Engineer à NGC
  • Émirats Arabes Unis
  • janvier 2011 à janvier 2013

Perform Presales Duties for most of The Tenders (projects, Measurement equipment).
Site Engineer for the Deployment of Osilloquartz Synchronization Equipmentʼs in
Mobinil network.
MW Transmission Engineer (NEC).
Troubleshoot, diagnose and provide solution for network and software related
issues.
Optical Fiber(Training at Etisalat Misr, splicing Optical Fiber)
Installation, commissioning and alignment NEC MW links with different bands.
Making swap from NEO to IPASO with different version (200-400-1000).

Technical Support Engineer à Alcatel-Lucen
  • Egypte
  • janvier 2009 à janvier 2011

Maintelecom Company
Voice administrator in IT department at

Éducation

Baccalauréat, Electrical and Computer Engineering
  • à The Higher Technological Institute
  • juillet 2008

Specialties & Skills

Cloud Computing
Amazon Web Services
Callcenter
Fortinet
NETWORKING
ACTIVE DIRECTORY
Contact Center
FortiGate
AWS Solution Architect
Genesys Cloud

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Hootsuite Solution Consultant (Certificat)
Date de la formation:
March 2020
Hootsuite Enterprise Certification for Admins (Certificat)
Date de la formation:
March 2020
AWS Certified Cloud Practitioner (Certificat)
Date de la formation:
March 2022
Valide jusqu'à:
March 2025
Genesys Certified Associate (GCA) – Genesys Cloud (Certificat)
Date de la formation:
October 2019