Ahmed Ramzy

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Measure project performance to identify areas for improvement
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Assumes full responsibility for delivery of services program capabilities and business results consistent with owners' requirement.
• Monitors program timelines, milestones, and resource usage. Provides leadership and is accountable for Incident and Change Management process, end to end.
• Serves as the point of contact for communication and escalation (notification) for major service enhancements or outages.
• Participates in internal service review meetings within IT domain, and in external service review meetings with the business segments or vendors.
• Responsible for ensuring that the Service Catalog and associated documentation is accurate and is maintained.
• Participates in establishing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the ITSM services, ensuring that performance meets the SLAs and OLAs requirements, and provides reporting and metrics on performance of service.
• Data associated and configuration item attributes collected for monthly metrics and reporting for technology (hardware, application, software, and products) assets.
• Data associated with various IT Service Management (ITIL) process and execution functions including: Knowledge, Request, Incident, Event and Change management functions. Data includes incident volumes, customer satisfaction / service quality results, performance KPIs, operational metrics, and service data required for management.
• Forecasts, manages and reports project OPEX and CAPEX budget and expenditures as required
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Collaborated with the sales, marketing and support teams to launch products on time and within budget.
• Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging. Led communication with stakeholders regarding product goals and progress made.
• Translated technical specifications into detailed product requirements. Tested and implemented new technology-based global projects such as Network Operation Center for Qatar government.

• Organization and planning of the section's daily activities; analysis of productivity and quality of the team's services; responsible for ensuring that Service Level Agreements (SLAs) are respected with business, and for the optimization of processes within the section
• Setting and monitoring employee objectives; coaching employees based on performance and quality analyses
• Translate high growth business requirements and strategies into high scale infrastructure designs, cost models, and forecasts
• Create strong and reliable relation with all the stakeholders involved in the activities
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Inspected security design features, installations and programmes to verify compliance with applicable standards and regulations.
• Developed and reviewed specifications for design and construction of security systems.
• Monitored and evaluated unit performance on key security issues, recommending corrective action programmes where appropriate.
• Conceptual knowledge: you must have general knowledge about account opening at ING, and mandate management in terms of these accounts, so as to be in a position to supervise and support your employees
• Draw up a report on the business and distribute information to the various stakeholders

• Responsible for Service Quality goals for services managed by local team
• Represent on incident management, change management, etc
• Responsible for ensuring TI strategy is aligned with overall business strategy
• Responsible for maintaining safety and soundness of technology infrastructure through refresh, vulnerability threat management. Manage resilience of infrastructure through elimination of single points of failure (SPOF)
• Responsible for overall risk management within IT operations, engagement with internal and external audits, regulatory reviews
• Manage operations processes, compliance to university, regulatory requirements
• Responsible for corrective action plans (CAPs) for issues and gaps identified through self-assessment processes or as a result of audits
• Provide leadership for local IT team ensuring staffing, morale, etc
• Responsible for people management functions for the IT team
• Responsible for managing vendors, contract and non-direct staff workforce

• Plan and implement system architecture, management tools, and group conventions and strategy in collaboration with other teams
• Manage, and support a Microsoft Active Directory infrastructure
• Review of server infrastructure, including taking proactive measures to ensure continued stability and assist in the development and/or revision of server based standards, guidelines and policies as needed
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing logs, and verifying completion of scheduled jobs such as backups
• Maintain operational, configuration, or other procedures. Maintain accurate and current documentation
• Complex problem solving, investigate and troubleshoot issues. Responsible for handling a variety of issues at once
• Proficient in the operation, administration and maintenance of AD, ADK, DFS, DNS, DHCP, domain controllers, replication, file system permissions and group policy
• Knowledge of virtualization and server consolidation
• Monitor systems and applications and take corrective actions to ensure availability.
• Patching and security support for the systems as well as support for the testing, development and implementation of new tools and technologies
• Implementing and configuring Cisco Switches and Routers, (ASA), (ASA), (PIX). Cisco (IPS), Cisco (CSC) SSM Module Familiar with configuring Network Admission Control (CANAC).
• Implementing and configuring Macfee Server. Implementing and configure SideWinder Firewall.
• Implementing Backup strategy plan.
• Guarantees the performance of Computer system and Network for the quality of work