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أحمد رمزي, IT Project Manager

أحمد رمزي

IT Project Manager·malomatia

قطر

بكالوريوس, and Management

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 6 أشهر

IT Project Manager

يناير 2017 - حتى الآن

malomatia

الدوحة، قطر

يناير 2017 - حتى الآن

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Measure project performance to identify areas for improvement
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Service Delivery Manager

فبراير 2014 - يناير 2017

malomatia

الدوحة، قطر

فبراير 2014 - يناير 2017

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Assumes full responsibility for delivery of services program capabilities and business results consistent with owners' requirement.
• Monitors program timelines, milestones, and resource usage. Provides leadership and is accountable for Incident and Change Management process, end to end.
• Serves as the point of contact for communication and escalation (notification) for major service enhancements or outages.
• Participates in internal service review meetings within IT domain, and in external service review meetings with the business segments or vendors.
• Responsible for ensuring that the Service Catalog and associated documentation is accurate and is maintained.
• Participates in establishing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the ITSM services, ensuring that performance meets the SLAs and OLAs requirements, and provides reporting and metrics on performance of service.
• Data associated and configuration item attributes collected for monthly metrics and reporting for technology (hardware, application, software, and products) assets.
• Data associated with various IT Service Management (ITIL) process and execution functions including: Knowledge, Request, Incident, Event and Change management functions. Data includes incident volumes, customer satisfaction / service quality results, performance KPIs, operational metrics, and service data required for management.
• Forecasts, manages and reports project OPEX and CAPEX budget and expenditures as required
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Collaborated with the sales, marketing and support teams to launch products on time and within budget.
• Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging. Led communication with stakeholders regarding product goals and progress made.
• Translated technical specifications into detailed product requirements. Tested and implemented new technology-based global projects such as Network Operation Center for Qatar government.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

Network and Security Team Leader

يوليو 2011 - فبراير 2014

Arab Canadian Technology

الرياض، المملكة العربية السعودية

يوليو 2011 - فبراير 2014

• Organization and planning of the section's daily activities; analysis of productivity and quality of the team's services; responsible for ensuring that Service Level Agreements (SLAs) are respected with business, and for the optimization of processes within the section
• Setting and monitoring employee objectives; coaching employees based on performance and quality analyses
• Translate high growth business requirements and strategies into high scale infrastructure designs, cost models, and forecasts
• Create strong and reliable relation with all the stakeholders involved in the activities
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Inspected security design features, installations and programmes to verify compliance with applicable standards and regulations.
• Developed and reviewed specifications for design and construction of security systems.
• Monitored and evaluated unit performance on key security issues, recommending corrective action programmes where appropriate.
• Conceptual knowledge: you must have general knowledge about account opening at ING, and mandate management in terms of these accounts, so as to be in a position to supervise and support your employees
• Draw up a report on the business and distribute information to the various stakeholders

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Infrastructure Consultant

أبريل 2009 - يوليو 2011

French University in Egypt

القاهرة، مصر

أبريل 2009 - يوليو 2011

• Responsible for Service Quality goals for services managed by local team
• Represent on incident management, change management, etc
• Responsible for ensuring TI strategy is aligned with overall business strategy
• Responsible for maintaining safety and soundness of technology infrastructure through refresh, vulnerability threat management. Manage resilience of infrastructure through elimination of single points of failure (SPOF)
• Responsible for overall risk management within IT operations, engagement with internal and external audits, regulatory reviews
• Manage operations processes, compliance to university, regulatory requirements
• Responsible for corrective action plans (CAPs) for issues and gaps identified through self-assessment processes or as a result of audits
• Provide leadership for local IT team ensuring staffing, morale, etc
• Responsible for people management functions for the IT team
• Responsible for managing vendors, contract and non-direct staff workforce

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
تكنولوجيا المعلومات

Networking & Information Security Specialist

يناير 2006 - أبريل 2009

Children's Cancer Hospital 57357

القاهرة، مصر

يناير 2006 - أبريل 2009

• Plan and implement system architecture, management tools, and group conventions and strategy in collaboration with other teams
• Manage, and support a Microsoft Active Directory infrastructure
• Review of server infrastructure, including taking proactive measures to ensure continued stability and assist in the development and/or revision of server based standards, guidelines and policies as needed
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing logs, and verifying completion of scheduled jobs such as backups
• Maintain operational, configuration, or other procedures. Maintain accurate and current documentation
• Complex problem solving, investigate and troubleshoot issues. Responsible for handling a variety of issues at once
• Proficient in the operation, administration and maintenance of AD, ADK, DFS, DNS, DHCP, domain controllers, replication, file system permissions and group policy
• Knowledge of virtualization and server consolidation
• Monitor systems and applications and take corrective actions to ensure availability.
• Patching and security support for the systems as well as support for the testing, development and implementation of new tools and technologies
• Implementing and configuring Cisco Switches and Routers, (ASA), (ASA), (PIX). Cisco (IPS), Cisco (CSC) SSM Module Familiar with configuring Network Admission Control (CANAC).
• Implementing and configuring Macfee Server. Implementing and configure SideWinder Firewall.
• Implementing Backup strategy plan.
• Guarantees the performance of Computer system and Network for the quality of work

مجال الشركة:
العيادات الطبية
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Zagazig University

يناير 2006

يناير 2006

بكالوريوس، and Management

مصر

المعدل التراكمي (التقدير): جيد

المعدل التراكمي (التقدير): جيد

Accounting and Management

Skills

Service Delivery
Expert
Service Delivery
Expert
Strategic IT
Expert
Strategic IT
Expert
PMP
Expert
PMP
Expert
IT Project Management
Expert
IT Project Management
Expert
ITIL
Expert
ITIL
Expert
BUDGETING
Expert
BUDGETING
Expert
CATALOGS
Expert
CATALOGS
Expert
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
DELIVERY
Expert
DELIVERY
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
FEATURES
Expert
FEATURES
Expert
Governance
Expert
Governance
Expert
ITIL
Expert
ITIL
Expert
PMP
Expert
PMP
Expert
ITSM
Expert
ITSM
Expert
Problem Management
Expert
Problem Management
Expert
Incident Management
Expert
Incident Management
Expert
Service Delivery
Expert
Service Delivery
Expert
Strategic IT
Expert
Strategic IT
Expert
IT Project Management
Expert
IT Project Management
Expert

اللغات

العربية

متمرّس

الانجليزية

متوسط

التدريب و الشهادات

الشهادات
Network Associate (CCNA) Cisco ID:csco11264933
Cisco Certified Switching and Routing (CCNP). Cisco ID:csco11264933
Microsoft Certified Systems Engineer (MCSE) MCP Id: 3539489.
Microsoft Certified Systems Administrator (MCSA) MCP Id: 3539489.
Microsoft Certified Technology Specialist (MCITP) Enterprise Administrator MCP Id: 3539489.
ITILv3® Intermediate Service Lifecycle Certification(CN:GR750141831)
ITILv3® Foundation Certification (CN:GR750141831)
Project Management Professional (PMP) (CN:1875017)

الهوايات والاهتمامات

Internet