AHMED SAMY, Services Manager

AHMED SAMY

Services Manager

Al Jedaie Group

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Mechanical Equipment and Maintenance
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

Services Manager at Al Jedaie Group
  • Egypt - Cairo
  • My current job since December 2013

*Plan, organize, lead and control total service management operation.
*Monitoring & controlling operating expenses to ensure achieving the maximum growth profit & net profit as per the business plan.
*Controlling all the workshop KPI 's ( Productivity, Efficiency and Utilisation.

Service Manager at MDC (sub dealer 3S)
  • Egypt
  • September 2011 to October 2013

Builds teamwork spirit between staff of all workshop
Monitors, solves & reports technical problems in all workshops through utilises of area Hi-Tech engineer

Reception Manager at MDC (sub dealer 3S)
  • Egypt
  • October 2009 to September 2011

Create an engaged, self-dynamic & innovative work environment with high professional discipline based on respect .

Workshop Supervisor at MDC (sub dealer 3S)
  • Egypt
  • June 2006 to November 2008

Ensures cooperation between workshops & others departments in the center.
Ensure that proper OJT is given to technicians as directed by training department.

Workshop Engineer at Queen Service (motor service center)
  • Egypt
  • August 2004 to June 2006

As workshop Engineer to follow the construction, work orders till deliver the final product to the client

Education

Bachelor's degree, Mechanical Equipment and Maintenance
  • at Helwan University Cairo
  • September 2005

Wide ranging experience in the automotive industry from coordinating a multi-disciplined workforce engaged in all aspects of automotive repair,service and sales to hands on materials and service activities.

Specialties & Skills

Cost Reduction
Complaint Handling
Team Building
Customer Service
Lead Management
*Excel within highly competitive environments where leadership skills are the keys to success.
*Team building and training.
*Possess excellent interpersonal , analytical and organizational skills.
*Customer service management (CSI).
*Cost reduction strategies.
*Complaint handling and resolution.

Languages

Arabic
Expert
English
Intermediate