Documentation and customer service supervisor
Pan Marine company for shipping services (Agent of MEDKON lines in Egypt)
مجموع سنوات الخبرة :14 years, 7 أشهر
Responsible for Import delivery and export bookings process .
Issue and review Import Delivery Orders against required documents and payments .
Update the customer with tracking and other information related to their outgoing / ingoing shipments .
Guide and review Import customers with import documentation and Customs process order to figure out any problem and assist them to clear their shipments .
Handle and communicate our customer requests with ports of loading and discharge .
Issue and review export bill of lading, terminal documents .
Follow up the export containers moves and secure the timely and formalities of the export documents .
Control and Negotiate the overdue and abandon shipment and push the customer to clear it .
Responsible for the missing and outstanding collections .
Update and provide the sales team with the market and competitors statues and the new names to be approached .
BASIC FUNCTION OF POSITION :
Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets.
• Customer Experience
Greet the customer on counter with warmth, courtesy & personalized greeting .
• In low traffic periods, meet the customer at the door (acting as greeter)
• Generating a proper queuing ticket for the customer .
• Full customer need assessment by proper probing to identify the
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment .
• Fulfilling the customer need with speed & simplicity (Can do attitude) .
• awareness
• Supporting in maintaining the store's look & feel standards at all times
• Full awareness & implementation of P & P .
• Handle customers' inquiries & complains in a positive manner .
• Acting as customer's telecom advisor .
• Ensure that the customer got all the needed service before leaving the counter .
• Farewell the customer & invite him to revisit our store .
• Provide strong & updated product knowledge & competition's offers
• Supporting in maintaining the store's look & feel standards at all times .
• Full awareness & implementation of P & P .
Operation
Accurately handle cash .
- Accurately handle inventory .
- Full awareness with all retail applications (Wincash, Siebel, CCAT, Extranet, etc...) .
- Interdepartmental communication to speed up the work's completion .
- Handling opening & end of day operation .
- Provide retail's junior staff with all needed operational support .
- Support retail outdoor activities & events when required .
Targets
Achieve sales targets .
- Achieve revenue targets .
- Cross sell/up sell when applicable according to the customer's type/segment .
- Achieve customer experience targets .
Accounts receivable and payable.
Stock control .
Cash custodian .
General specialist for internal and abroad trips .
Stock control .
Monthly stocktaking.
Costing and variance accounting. .
Trained on Microsoft AX Dynamics 2009 Program .
Graduated From College of Commerce Mansoura University branch of Damietta section of Accounting since July 2009 with a general degree good .