مدير مطعم
الشركه الكويتيه للمشروعات السياحيه(امريكانا)
Total years of experience :7 years, 7 Months
مدير مطعم
Americana Group - Store Manager at KFC (UAE)
Nov.2010 till Nov. 2013
• Analyzing P&L for the store
• Planning future expansion plans to increase profits
• Analyzing employment plans for the store
• Quality Control of products
• Analyzing Customer Complains and handling Customer Satisfaction
• Reporting Income and analyzing changing patterns
Ceramica Royal - C.S.R (Egypt)
March 2010 till Oct.2010
• Handle Incoming Calls and Complains
• Reporting to head of Customer Service
• Problem Solving
Americana Group - First Assistant Manager at KFC (Egypt)
From Feb 2007 till Feb 2010
• Quality Control of products
• Analyzing Customer Complains and handling Customer Satisfaction
Semiramis Intercontinental Hotel - Trainee in banquet service and kitchen (Egypt)
Jan 2006 till Aug 2006
• Trained on F&B presentation
• Trained on F&B preparation
• Trained on Quality Control of products
• Trained on Customer Satisfaction and loyalty
August 2006, Modern Academy in Maadi, Cairo, EG Bachelor of Management Information System with a minor in Managerial Information System Grade: Very Good Percentage: 87 % Graduation Project: Web site & Database "EgyptTouristGuide.com" site Submitted to Managerial Information System Project Tools: ASP, HTML, SQL Server, Dream weaver, Flash, Front page, Swish Mx, Office 2003. Grade: Excellent