أحمد صالح

Service Delivery Manager - MEA في Sigma IT

• مصر - القاهرة
• أشغل هذه الوظيفة منذ أبريل 2013

Service Delivery Manager في Saudi Business Machines

• المملكة العربية السعودية - الرياض
• أغسطس 2008 إلى أبريل 2013

 Managing all system aspects of the project in addition to mapping project scope, objectives and streamlining efforts toward attaining optimum project configuration in line with Critical Success Factors.
 Formulating strategic plans, monitoring project progress, enhancing and ensuring promotion of services provided across client sites.
 Maintaining highest standards of quality on deliverables according to envisaged implementation methodology and ensuring that escalation procedures are followed.
 NSS Implementation Engineers allocation, daily operation management, development planning, work load analysis and hiring recommendations.
 SBM Cisco Services Development Performance Monitoring and Control in terms of standardizing internal processes, procedures and projects documentation to increase the performance in delivering Cisco Services to SBM customers, also managing the procedures implementation and control.
 Project Management Methodology Development and deployment of new standards and templates.
 Supervision and Control of some SBM NSS major projects and management of the SBM NSS Projects Portfolio for all SBM NSS projects except STC.
 Contributed in the bidding, planning and monitoring of several key projects namely KAUST, ITCC, KAFD and many other projects.
 PMO Deployment and Management with the objectives for having proper control over all SBM NSS Projects with the required quality level.

IT Projects Department Manager في Olympic Group, Egypt

• مصر - القاهرة
• مايو 2008 إلى يوليو 2008

 Managing all Group IT Project Management Projects.
 Planning for the department structure, standards and procedures.
 Played a key role in defining the IT Sector strategies for Olympic Group and in aligning it with the Group business objectives.

Senior Projects Manager في e-finance, Egypt

• مصر - القاهرة
• يناير 2008 إلى أبريل 2008

 Initiated Building the company project management methodology including all procedures and documentation standards in line with the PMI methodology.
 Coordinating all system aspects of the project in coordination with the operation team to achieve the implementation and operation standards based on the SLAs signed for the different services.
 Maintaining highest standards of quality on deliverables according to envisaged implementation methodology and ensuring that escalation procedures are followed.

Senior Projects Manager في IST Networks

• المملكة العربية السعودية - الرياض
• أبريل 2007 إلى ديسمبر 2007

 Instrumental in the setup of a call center to cover the Unified Number services for 904 and 907 across 7 Major Cities in Saudi Arabia, a project worth USD 2.5M for Saudi Telecom Company.
 Coordinating all system aspects of the project in addition to mapping project scope, objectives and streamlining efforts toward attaining optimum project configuration in line with Critical Success Factors.
 Formulating strategic plans, monitoring project progress, enhancing and ensuring promotion of services provided across client sites.
 Maintaining highest standards of quality on deliverables according to envisaged implementation methodology and ensuring that escalation procedures are followed.
 Managing the delivery of Cisco call center projects, in line with PMI methodology and customer specifications and satisfaction parameters.

Projects Manager في Raya, Egypt, Saudi

• المملكة العربية السعودية - الخبر
• أبريل 1999 إلى مارس 2007

Designation Chronology:
 2005 - 2007: Projects Manager, Raya Technology, KSA.
 2003 - 2005: Projects Manager, Raya Integration, Egypt.
 1999 - 2003: Senior Customer Service Engineer, Raya Integration, Egypt.
Key Projects:
 Courts Automation, Ministry of Justice at USD 9M.
 Oracle ERP Implementation, Ministry of Finance at USD 1M.
 IP Telephony and Wireless Network, American University in Cairo at USD 1M.
 Smart Village Network Infrastructure at USD 3M.
Achievements & Responsibilities:
 Awarded the "Raya Achievers Club" Award for the company best performers in 2004 based on my performance as one of the best Project Managers in the company.
 Oversaw all critical issues pertinent to project success right from initiation to closing, compiled project status reports, composed project schedules, identified and resolved technical problems encountered.
 Identified and analyzed system requirements, defined project scope, requirements and deliverables, ensuring timely project completion and proper documentation, provided expertise and analyzing design, development and implementation of technical systems in addition to resolving highly complex issues.
 Recommended alterations if required to circumvent bottlenecks in project implementation and provided constant mentoring to team under purview, planned mitigation strategies, monitored and reported performance and managed project closure with company customers.
 Started as a Customer Service Engineer and promoted to the post of Senior Customer Service Engineer within a span of 4 years in recognition of exemplary merit and dedication.

Other Relevant Experience:
 Mar. 1998 - Mar. 1999 : Installation Engineer, Giza Systems Engineering
 Sep. 1997 - Feb. 1998 : Web Developer and Customer Support Engineer, MideastNet.