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ahmed salem, Food & Beverage Manager

ahmed salem

Food & Beverage Manager·Andalusia Hospital

Saudi Arabia

Diploma, Food and Beverage Management

Work experience

Total years of experience: 18 years, 6 months

Food & Beverage Manager

January 2026 - Present

Andalusia Hospital

Jeddah, Saudi Arabia

January 2026 - Present

• Lead end-to-end F&B operations within a healthcare environment serving 1, 000+ daily patients and companions across multiple
outlets.
• Increased patient satisfaction score from 82% to 89% through structured twice-daily feedback rounds and streamlined service
workflows.
• Achieved 8.5% revenue growth across cafés and retail outlets through sales optimization, menu engineering, and strategic
pricing.
• Reduced service complaints by 35% through implementing KPI-based monitoring including TAT, waste ratio, and complaint
resolution metrics.
• Strengthened cost control by optimizing portion sizes and improving inventory cycle accuracy, reducing food waste by 22%.
• Converted companion meals into a structured revenue stream via billing governance and real-time tracking system integration.
• Coordinate daily with Nutrition, Nursing, Finance, IT, and Supply Chain departments to maintain seamless operational continuity.
Company industry:
Other Healthcare Services
Job role:
Management

Food and Beverage Manager

October 2025 - Present

Andalusia Hospital

Jeddah, Saudi Arabia

October 2025 - Present

• Increased patient satisfaction by 7 percent through implementing twice-daily feedback
rounds and structured patient engagement.
• Achieved 8.5 percent revenue growth across cafés and restaurants by revising sales strategy
and delivering focused staff training programs.
• Reduced service-related complaints by standardizing workflows and enforcing KPI-based
monitoring.
• Improved operational visibility through daily dashboards covering service time, food quality,
complaint ratio, and waste percentage.
• Reduced food waste through portion control optimization and improved inventory
management.
• Converted companion meals into a controlled revenue stream by implementing a structured
charging and tracking process.
• Strengthened coordination with Nutrition, Nursing, PX, Finance, IT, and Supply Chain,
reducing service delays.
Company industry:
Medical Hospital
Job role:
Hospitality and Tourism

Outlets Manager -Pre-Opening Team

February 2023 - Present

Address Hotel, Jabal Omar

Mecca, Saudi Arabia

February 2023 - Present

Oversee daily operations of high-end dining outlets, ensuring operational excellence and consistency across luxury
service offerings during the hotels pre-opening phase, specifically during high-demand periods like Ramadan and
Hajj.
Drive significant revenue growth by innovating and executing exclusive dining packages, alongside optimizing sales
strategies, leading to a 25% increase in F&B earnings.
Manage large-scale service delivery for more than 7, 000 guests across 1, 500 rooms during Hajj, ensuring top-tier
service under pressure, and efficiently coordinating operations across all food and beverage outlets.
Lead the integration of a new POS system, enhancing the accuracy of transactions by 10% while improving the speed
and efficiency of service operations, directly impacting overall guest satisfaction.
Enhance team performance through continuous training programs and leadership, improving guest satisfaction by
30% by fostering a strong culture of hospitality and professionalism.
Refine operational procedures to ensure seamless guest experiences, aligning processes with the hotels high
standards and optimizing both quality and cost-efficiency during peak times.
Company industry:
Hospitality & Accomodation
Job role:
Other

Outlets Manager – Pre-Opening Team

February 2023 - January 2026

Address Hotel Jabal Omar

Mecca, Saudi Arabia

February 2023 - January 2026

• Managed high-volume luxury F&B operations during Ramadan and Hajj seasons, overseeing 7+ outlets and a team of 85+ staff
members.
• Delivered 25% revenue growth through upselling frameworks, menu contribution analysis, and dynamic pricing strategies.
• Oversaw service delivery for 7, 000+ guests during peak pilgrimage season while maintaining brand standards and service
excellence.
• Led POS implementation project, improving transaction control, financial visibility, and reducing checkout time by 40%.
• Ensured full compliance with brand standards, food safety regulations, and cost control protocols across all F&B outlets.
Company industry:
Hospitality & Accomodation
Job role:
Other

Operations Manager

August 2022 - February 2023

Mistca Group

Al-Ahsa, Saudi Arabia

August 2022 - February 2023

• Directed multi-outlet restaurant operations across 4 locations, managing a team of 60+ employees and annual revenue of SAR
12M+.
• Led outlet openings including recruitment, supplier negotiations, licensing, and operational readiness within aggressive
timelines.
• Reduced employee turnover by 30% via structured onboarding programs, performance tracking systems, and career
development pathways.
• Improved outlet profitability by 18% through SOP redesign, cost optimization, and vendor renegotiation strategies.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operations Manager

June 2021 - August 2022

Coffee Shop Company

Cairo, Egypt

June 2021 - August 2022

• Managed multi-branch café operations with 95%+ HACCP compliance across all locations.
• Reduced food waste by 28% through inventory forecasting, stock cycle optimization, and FIFO enforcement.
• Increased sales by 15% through seasonal campaigns, upselling training programs, and loyalty program implementation.
• Supervised 45+ staff members across 3 branches, ensuring consistent service quality and operational efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Management

Operations Manager

October 2020 - December 2021

Coffee Shop Company–

Cairo, Egypt

October 2020 - December 2021

Managed the seamless, on-time, and cost-effective opening of new outlets, focusing on operational readiness,
efficient resource allocation, and comprehensive team training, ensuring successful market launches within budget
constraints.
Achieved and maintained 95%+ HACCP compliance across multiple locations, consistently upholding the highest
food safety and hygiene standards, mitigating risks, and ensuring a safe environment for both staff and customers.
Reduced food waste by 12% through the implementation of structured inventory management systems and
fostering a culture of staff accountability, resulting in improved cost control and sustainability.
Increased post-launch sales by 20% by devising and executing innovative promotional strategies and seasonal
campaigns, driving customer engagement, and elevating brand visibility in competitive markets.
Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

February 2018 - February 2020

Galleria Hotel Jeddah-KSA

Jeddah, Saudi Arabia

February 2018 - February 2020

 Acting General Restaurant Manager by managing 6 outlets plus banqueting
 Hired, trained, and coached 80+ staff members on customer service skills, food & beverage knowledge, and health & safety standards  Provided Administrative Support for the Director and Asst. Executive of \[ELAF\].
 Consistently exceeded monthly sales goals by a minimum of 10% by training F&B staff on upselling techniques and by creating a featured food and beverage program
Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager - Pre-Opening Team

February 2018 - February 2020

Galleria Hotel

Jeddah, Saudi Arabia

February 2018 - February 2020

Directed the pre-opening and ongoing operations of a flagship luxury restaurant, ensuring operational excellence,
aligning with brand standards, and delivering a seamless dining experience that set a high bar in the competitive
market.
Negotiated and optimized vendor partnerships, driving an 8% reduction in food costs through strategic sourcing
and cost-effective procurement, while maintaining the highest culinary standards and guest satisfaction.
Cultivated and led a high-performing team, implementing training programs that contributed to an 18%
improvement in guest feedback and significantly boosted customer retention through enhanced service delivery.
Earned the prestigious title of Best New Restaurant in Jeddah - 2019, receiving recognition for exceptional
restaurant management, culinary innovation, and consistently exceeding guest expectations.
Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager – Pre-Opening

February 2018 - February 2020

Galleria Hotel

Jeddah, Saudi Arabia

February 2018 - February 2020

• Directed luxury restaurant launch and daily operations from concept to full operational status.
• Reduced food cost by 12% while maintaining premium quality positioning and guest satisfaction scores above 90%.
• Led comprehensive team training programs, enhancing guest satisfaction and reducing service errors by 25%.
• Awarded Best New Restaurant - Jeddah for exceptional concept execution and operational excellence.
Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

January 2017 - January 2018

Tolip Hotels Group

Cairo, Egypt

January 2017 - January 2018

• Managed daily restaurant operations, overseeing service quality, staffing, and guest relations for a full-service hotel restaurant.
• Implemented service standards and training protocols that improved guest satisfaction scores and reduced operational
inconsistencies.
• Collaborated with kitchen and events teams to coordinate banquet and catering services for corporate and social functions.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Restaurant Manager

June 2015 - January 2017

Holiday Inn City Stars

Cairo, Egypt

June 2015 - January 2017

 In charge of 4 outlets operation. Star Corner Cafe, Deli, Windows& Lime Lounge
 Official departmental Trainer for the whole F&B team approximately 70 employee.
 Awarded Top restaurants in the IHG in 2016.
 Achieving a record of 95% of the Heart Beat System.  Improved the monthly sales of the restaurant by an average of 10% by promoting the use of social network.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Assistant Outlet Manager

January 2015 - January 2017

Holiday Inn Cairo-City Stars

Cairo, Egypt

January 2015 - January 2017

Company industry:
Hospitality & Accomodation
Job role:
Other

Assistant Outlet Manager / Head Waiter / Waiter-Captain – Pre-Opening Team

December 2007 - January 2017

Holiday Inn Cairo-City Stars,

Cairo, Egypt

December 2007 - January 2017

• Pre-Opening Team Member (2007): Instrumental in the successful launch of Holiday Inn Cairo-City Stars, establishing operational
foundations, service standards, and team structures from ground zero.
• Career Progression: Advanced from Waiter-Captain (2007-2012) to Head Waiter (2012-2015) to Assistant Outlet Manager
(2015-2017), demonstrating consistent growth, leadership development, and operational mastery.
• Managed outlet operations, supervised service teams of 20+ staff, and ensured adherence to IHG brand standards, quality
protocols, and guest satisfaction benchmarks.
• Developed deep expertise in IHG proprietary systems including Micros, FBM, Symphony, QEMS, and CM, driving operational
efficiency and data-driven decision-making.
• Led training initiatives for new team members, reducing onboarding time by 25% and improving service consistency across all
shifts.
Company industry:
Hospitality & Accomodation

Head Waiter

September 2012 - September 2014

Hoilday Inn City Stars

Cairo, Egypt

September 2012 - September 2014

Intercontinental Hotels Group (IHG) City stars complex
From September 2012 till now as Head Waiter
1. Supervises the day-to-day operation of the restaurant/section and communicates to the Restaurant/Section Manager any relevant information.
2. assumes the duties and responsibilities of the Restaurant/Section Manager in his/her absence.
3. Assists the Restaurant/Section Manager in developing training material in accordance with IHG Guidelines and implemented
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Team Leader

December 2009 - September 2012

IHG

Cairo, Egypt

December 2009 - September 2012

From Dec 2009 till Sep 2012 as Team Leader
1. Reports to the Restaurant/Section Manager.
2. Provides direction to the Restaurant/Section Waiters/Waitresses and Bus-Boys/Bus-Girls.
3. Communicates coordinates and cooperates with other department supervisors.
4. Interacts with clients and other members of the local community.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter / Captain - Pre-Opening Team

June 2007 - July 2012

Holiday Inn Cairo-City Stars

Cairo, Egypt

June 2007 - July 2012

Company industry:
Hospitality & Accomodation

Team member

August 2007 - December 2009

IHG

Cairo, Egypt

August 2007 - December 2009

From Aug 2007 till Dec 2009 as Team member
1. Serve food and beverage to guests.
2. Inform customers of daily specials
3. Check food and beverages for quality and presentation before serving to guest.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Alison

January 2021

January 2021

Diploma, Food and Beverage Management

Ireland

ALISON

January 2021

January 2021

Diploma, Hospital Management

United States

Bocconi University

January 2021

January 2021

High school or equivalent, food and beverage management

Italy

Menoufia University

January 2007

January 2007

Bachelor's degree, Accounting

Egypt

Menoufia University

August 2006

August 2006

Bachelor's degree, Commerce

Egypt

Minofyia University

January 2006

January 2006

Bachelor's degree, Commerce

Egypt

GPA (percentage): 70%

GPA (percentage): 70%

BSC of Commerce from Minofyia University Year of Graduation: {2006} Accept

Skills

MS Office Automation

Expert

MS Office tools

Expert

MS DOS

Expert

Smart Clients

Expert

Microsoft Office 98

Expert

CLIENTS

Expert

EXCEL

Expert

FOOD SAFETY

Expert

MACHINE SAFETY

Expert

MICROSOFT OFFICE

Expert

MS OFFICE

Expert

SAFETY TRAINING

Expert

TRAINING

Expert

WORD

Expert

operation

Expert

marketing

Intermediate

planning

Expert

restaurants management

Expert

accounting

Expert

restaurants

Expert

people management

Expert

restaurant marketing

Intermediate

staff training

Expert

order

Expert

problem solving

Expert

tourism

Expert

micros

Expert

MS Office Automation

Expert

MS Office tools

Expert

MS DOS

Expert

Smart Clients

Expert

Microsoft Office 98

Expert

COMPOSITE STRUCTURES

Intermediate

COOKING

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

HOSPITALITY

Intermediate

HOSPITALITY INDUSTRY

Intermediate

MENU ENGINEERING

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

REVENUE GROWTH

Intermediate

STAKEHOLDER MANAGEMENT

Intermediate

COST REDUCTION

Intermediate

EMPLOYEE RETENTION

Intermediate

EXPECTATION MANAGEMENT

Intermediate

FOOD SAFETY AND SANITATION

Intermediate

INVENTORY CONTROL

Intermediate

OPERATIONS

Intermediate

QUALITY CONTROL

Intermediate

RESTAURANT OPERATION

Intermediate

TRAINING AND DEVELOPMENT

Intermediate

VENDOR MANAGEMENT

Intermediate

Social profiles

Languages

Arabic

Expert

English

Expert

Memberships

الاورمان للاعمال الخيرية

قائد فريق

February 2012

Training and Certifications

Certifications
HACCP Certification
T.O.T (Train the Trainer)
HM: Leadership
Supervisory Skills
SSYB (Six Sigma Yellow Belt)
Fire Life Safety Certification
IHG Quality & Leadership Programs
HACCP Certification
Supervisory Skills
F&B Management Certificate
Fire Life Safety Certification
Training
Leading ohers
Leading ohers
CTC
CTC
service
lobsterink
Aug 2014

Hobbies and interests

body building

fit and heavy worker