أحمد سامي

IT Support Engineer في IBS

• مصر - القاهرة
• أشغل هذه الوظيفة منذ مارس 2017

IT Specialist في Scarf Home

• مصر - القاهرة
• ديسمبر 2016 إلى مارس 2017

installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;

System Administrator في Ahras Construction Company

• المملكة العربية السعودية - الرياض
• ديسمبر 2010 إلى أكتوبر 2016

responsible for setting up and maintaining the system or server

Technical Support Engineer في Orascom Company For Training & Technology

• مصر
• يناير 2010 إلى يونيو 2010

monitoring and maintaining the computer systems and networks within an organisation