Ahmed Shalabi

• Aided senior leadership during executive decision-making process
by generating daily reports to recommend corrective actions and
improvements.
• Reduced cost of operations and Increased sales.
• Achieved maximum performance across safety, maintenance, and
production metrics.
• Developed corporate objectives, strategies, and goals,
collaborating with department heads on establishment of quality
metrics and key performance indicators (KPI), as well as
strategizing with cross-functional teams on improvement
measures related to quality principles awareness, issues and
corrective actions.
• Diminished financial discrepancies by accurately collecting
customer fees, managing refunds and providing complete sales
documentation.
• Provided high level of quality control resulting in reduced
downtime and maximized revenue.
• Analyzed behavior and structural factors impacting organizations
and systems, including organizational dynamics and interpersonal
processes.
• Marketing planes.
• Documented and processed payments and administered bank
deposits.
• Strengthened operational efficiencies by developing
organizational filing systems for invoices, customer orders and
contract records.
• Developed and led quality management systems, standards, and
compliance, including SOPs, best practices, lean improvement
programmes, and enforcement of company and regulatory
requirements.
• Developed effective training manuals, modules and teaching aids.
• Improved organizational efficiency and control costs by educating
employees on resource and time management.
• Build strong relationships with customers.
• Food safety & hygiene.
• Handle guest complaints.
• Created monitoring strategies to verify implementation of
practices introduced in training.
• Train and coach staff on guest service principles and practices.
• Build the standers and manuals.
• (NSF) Basic Training.

• Working to achieve key performance indicators (kpi).
• Work to achieve and increase the sales quota achievement rate.
• Achieving an 8% revenue growth rate in the first month.
• Promote company products and services and clearly explain their
features and benefits.
• Identify and acquire new customers.
• Prepare regular sales reports.
• Monitor market trends and competitors activities.
• Drove revenues and team morale by developing and deploying
sales contests.
• Approached new tasks with enthusiasm and passion.
• Responsible for the overall performance of the coffee shops.
• Dedicated to expanding client bases by building lasting
relationships.
• Responsible for the achievement of profit plans.
• recommended new store locations.
• Assume additional responsibilities as assigned.
• Ensure achievement of company standards and key business
indicators.
• Conduct routine visits to branches in my area ensure each
branches is maintaining company standards if any deficiencies are
found work with management and staff to clearly outline the
problems in a timely manner.

• Organized special events in restaurant, including receptions,
promotions and corporate luncheons.
• Met, greeted and encouraged feedback from customers and used
feedback to implement positive changes within restaurant.
• Delivered in-depth training to workers in food preparation and
customer-facing roles to promote strong team performance.
• Applied knowledge of previous supply needs and forecasted
business levels to estimate required supplies.
• Achieved highest employee retention rate in region.
• Strategically developed effective marketing plans to increase sales
and profits while managing costs.
• Correctly calculated inventory and ordered appropriate supplies.
• Staff schedule.
• Analyzes sales, labor, inventory .
• Saving cost.
• Resolved challenging customer complaints to full satisfaction,
promoting brand loyalty and maximizing repeat business.

• Clearly and promptly communicated pertinent information to
staff, such as large reservations or last minute menu changes.
• Implement new company policies and procedures by developing
plans and instructing staff.
• Manage the restaurant to meet or exceed standards in food
quality, safety and cleanliness.
• Provide direction to shift leaders and staff to achieve restaurant
goals.
• Monitor and maintain the POS system.
• Assist in conducting staff and daily pre-shift meetings.
• Train and coach staff on guest services principles and practices.
• Follow the food safety and personal hygiene.

• Liaised with customers during meals to ensure orders were
received correctly and were enjoyed.
• Managed closing duties, including restocking items and
reconciliation of cash drawer.
• Smile and greet the guests, responsible and take care for their
needs.
• Deliver our promises with the guests.
• Ability to work under pressure.
• Introduce new featured items and suggest them what to eat.
• Make up selling and suggest of selling.
• Handle guest complaint.
• Completed shift beginning and end procedures, including tasks.