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ahmed shalaby, مدير التوصيل والكول سنتر

ahmed shalaby

مدير التوصيل والكول سنتر

مطاعم بيت الشاورما

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, English language
Experience
19 years, 8 Months

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Work Experience

Total years of experience :19 years, 8 Months

مدير التوصيل والكول سنتر at مطاعم بيت الشاورما
  • Saudi Arabia - Riyadh
  • My current job since May 2020
call center manager and delivery manager at Pizza Papa John's
  • Saudi Arabia - Riyadh
  • October 2017 to October 2019
call center assistant manager at امريكانا - السعودية
  • Saudi Arabia - Riyadh
  • June 2012 to October 2017
call center senior supervisor at Americana ( KFC - Hardee's )
  • Saudi Arabia - Riyadh
  • March 2004 to June 2012

Education

Bachelor's degree, English language
  • at faculty of education
  • May 2001

Bayt Tests

U.S. Word Usage Test
Score 66%

Specialties & Skills

Customer Centricity
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Coaching
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Finance
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Management Science
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Customer Service
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الادارة
+Endorse 0
establishing new call center ( from A to Z )
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tasks of human resources
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manage more than 200 employees
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customer service
+Endorse 0
establishing new call center
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Languages

English
Expert

Training and Certifications

experience certificate (Certificate)
Date Attended:
October 2017
experience certificate (Certificate)
Date Attended:
October 2017
DC LAS Program (Training)
Training Institute:
americana human resources
Date Attended:
June 2008
Duration:
16 hours

Hobbies

  • learning new experiences about my carrier all the time, reading arts and criticism
    established 2 new call centers in my company : female section May 2012 male section November 2015