corporate marketing manager
Ghaseel
Total years of experience :12 years, 8 Months
Write and present press releases to enhance awareness
Coordinate entire internal marketing
Handel related paper work
Sign and stamp paper work
Customer Care
Answering and handling face-to-face, telephone and e-mail enquiries from customers.
Ensuring that customers receive timely and accurate information regarding all services provided.
Ensuring that Customer Management Framework standards are followed in respect to enquiries, complaints and the general standards for call handling, email and face to face services
Administration
(to register customers for English Language classes and Exams provided)
Creating & Booking Students for courses on British Council Finance & Business Systems (FABS)
Registering School Exams Students using British Council software and programmes.
Registering IELTS Candidates on Online Registration Systems (ORS)
Registering candidates for Professional, Educational and other exams.
Provide verification services for UK certificates.
Finance and control systems
Responsibility for taking Teaching Centre income during registration and reconciling at the end of the day.
Responsibility of collecting income for Exams registration and parking it on British Council Finance and Business systems and reconciling at the end of the day.
Being responsible for cash flow, cheques and other items in the safe
• Sells products by establishing contact and developing relationships with prospects.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Contributes to team effort by accomplishing related results as needed.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Prepares reports by collecting, analyzing, and summarizing information.
Develop an understanding of clients’ business issues and how to apply Forrester products and services to develop strong value propositions.
• Help the sales departments in closing deals
• Deploy and leverage marketing and sales initiatives within the territory with the intent of warming up the client and prospect base on behalf of the account managers and account executives.
• Take responsibility, along with the account managers and sales director, for the revenue goals of the team.
Interact with customers for all their banking related needs.
• Ensure the regulatory, compliance requirements are fulfilled.
• Understand customer requirements and provide solutions.
1) Wataniya 2010 Oct to Jan 2011 ( Airport branch)
2) NBK 2012 June to July 2012 ( Faiha branch)