System Administrator
Easygeneator
Total years of experience :5 years, 4 Months
•Analyzing system performance and introducing new Software and Hardware to optimizing overall user experience and reduce Risks.
•Implementing security measures such as firewalls, Endpoint Protection software, and access controls adhering with NIST CSF.
•Installation and configuration of hardware, operating systems, software applications, and network components.
•Creating and managing user accounts, permissions, and access rights through least privilege access principal.
•Ensuring compliance with policies and regulations of GDPR and ISO 27001 with the compliance team.
•Implementing backup strategies and disaster recovery plans through RunBooks.
•Monitoring system performance, resource utilization, and network connectivity.
•Maintaining documentation of system configurations and procedures.
•Diagnosing and resolving hardware, software, and network issues.
•Developing and implementing incident response procedures.
•Managing network infrastructure and ensuring connectivity.
•Assessing system requirements and planning for upgrades.
•Providing technical support and minimizing downtime.
•Applying system updates, patches, and security fixes.
•Provide consultations for IT software, hardware, Server rooms, assemblies, and connections at customer sites to help them build their business from the ground up to maintain smooth IT operations abiding by regulations.
•Ensure that day-to-day operations are carried out in a controlled and consistent manner following all relevant policies, procedures, processes, and global regulations (GDPR, HIPPA, etc.)
•Monitor third-party risk assessments and assist in conducting internal risk assessments, patching
vulnerabilities, managing Backups, and implementing disaster recovery plans.
•Maintain customers’ infrastructure, endpoints, and all IT equipment by monitoring them and reviewing their health status and security regulations and policies.
•Deliver technical training and presentation to partners, customers, and internal departments.
•Provide first and second-level technical support (E-mails, phone calls, on-site support).
•Troubleshoot incidents and provide problem analysis and swift solutions within SLA.
•Deliver the highest level of satisfaction with the services provided by the company.
•Establish and sustain a relationship as the primary technical contact for partners.
•Deployed and configured Kaspersky Security Center for over 30 clients, including private, educational, financial, and government sectors. and monitored (From the Management Console) for abnormal activities.
•Remove malware and other threats from endpoint systems using various Kaspersky tools and Software, and ensured they remain safe, protected, and policy compliant through the Kaspersky management console.
•Block malicious and dangerous websites and filtered emails to maintain security and prevent spam and malicious attachments from reaching endpoints using firewalls (web filtering and email protection features).
•Maintain response and SLAs to support business continuity and followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
•Reduced the attack surface by patching vulnerabilities and installing updates to eliminate security breaches and maintain DLP (Data Loss Prevention) policy Within the Organization.
•Obtained optimization by blocking unproductive and heavy bandwidth-consuming Applications from starting using Application Control Features following company policies.
•Investigate and analyze threats behavior through threat encyclopedia and Threat Intelligence to identify weak points and patch vulnerabilities to prevent a recurrence.
•Providing customers with various ICT solutions (evaluation, selection, and implementation of the best solution based on their needs).
•Implemented multiple firewall systems in many organizations and trained their IT staff on it.
•Responsible for managing and updating the Bombardier Navigator software (Planes Software), keeping it available to staff, and liaising with support if anything is needed.
•Make sure all PCs, servers, and printers are working properly, connected, and protected by Kaspersky Antivirus.
•Evaluated systems, hardware and suggested modifications to reduce latency and improve overall speed.
•Analyze systems and network issues to identify troubleshooting methods needed for a quick resolution.
•Served as the sole point of contact for support related to IT issues and recommendations.
•Maintain servers and systems to keep the network fully operational during peak hours.
•Patched software and installed new versions to fix security issues and protect data.
•Configured hardware, devices, and software to set up workspace for employees.
•Worked with the development team to develop various applications using the Django framework and present the final product to the customer including testing to validate the on-site performance of developed projects.
•Redesigned, modularized, and updated legacy code (payment application called Morsal and its CMS content management system) to the Modern standards to reduce operating costs and increase functionality.
•Work with project managers to select ambitious and realistic coding milestones in the development process.
•Collected and defined customer requirements to create a clear specification of the project plan.
•Responsible for training and mentoring all new interns.
