Property manager
Arcadia Management Services
Total years of experience :8 years, 1 Months
Property manager, Altamont Summit, Arcadia Management Services, Portland, OR June 2012-Present
• Develop, hire, coach, counsel and discipline site staff.
• Conduct on-going training, supervision, performance reviews, and motivation of site staff.
• Manage expenditure against budget throughout the financial year and produce reports as required for senior management.
• Bid, analyze, and award building improvements, tenant improvements and vendor contracts.
• Develop and monitor ongoing physical property upkeep and maintenance programs.
• Oversee the property marketing and advertising program, including establishing rent levels.
• Ensure that company policies and procedures are consistently applied to required standards.
• Direct, motivate and evaluate property personnel and service provider.
• Ensure tenant service requests are answered timely, completely and accurately.
• Develop and maintain positive tenant relations and offer supervision of site staff in such matters.
• Ensure tenant compliance with Lease terms and Building Rules and Regulations.
• Analyze market conditions and pricing by visiting neighboring communities and discussing different
policies and procedures.
• Ensure that the leasing staff keeps property occupied with qualified tenants through advertising,
lead follow up and showings for prospective tenants.
• Work closely with the Maintenance Supervisor to monitor and schedule all maintenance activity,
negotiate contracts with vendors, and resolve emergency maintenance issues.
Leasing Manager, The Woods, Arcadia Management Service, San Jose, CA October 2011-June 2012
• Managed the daily operations of leasing and ensured maximum optimization of resources.
• Set up objectives and targets and monitored regularly to ensure all objectives are achieved.
• Prepared weekly and monthly reports on the status and performance of leasing activities.
• Assumed Property Manager's duties/authorities in absence of immediate supervisor.
• Maintained accurate monthly commission sheets on leases, and renewals for bonus purposes.
• Conducted daily property inspections paying attention to safety hazards, maintenance and curb
appeal.
• Prepared and analyzed occupancy reports and presented recommendations to senior management.
Leasing Specialist, Arcadia Management Services, San Jose, CA February 2009-October 2011
• Managed leasing outreach marketing and maintained positive resident relations.
• Provided extensive tours of the property to prospective tenants.
• Responded to tenant questions and concern.
• Maintained and organized all necessary paperwork for prospective and current tenants.
• Applied knowledge of leasing law, due process, and contracts in closing on lease signings.
• Created marketing kits for prospective tenants, and conducted property inspections.
• Achieved weekly/monthly goals through consultative selling and extensive product knowledge.
• Maintained one of the highest closing percentages company-wide.
Accounts Specialist, Wyndham Vacation Ownership, Roseville, CA July 2006-August 2008
• Presented contract terms and policies to customers and guided them through the sales process.
• Identified and implemented policies and methods to increase customer retention.
• Resolved customer issues in coordination with the Contracts Department and Consumer Affairs.
• Audited commissions and resolved discrepancies with the Office Administrator.
• Provided support to the sales team through continuous training to ensure understanding of and adherence to Sales Compliance Policies.
Sales Executive, Trendwest Resorts, San Jose, CA March 2003-May 2004
• Delivered one-on-one presentations to prospective clients.
• Identified customer needs and guided them towards finalizing the sale.
• Ensured customer retention through post-sales follow up.
Bachelor of Science in Business Administration May 2006 Majors: International Business & Economics Central Michigan University (AACSB Accredited), Michigan, USA