Senior Business Analyst
Wareef United
Total years of experience :16 years, 3 Months
» Planning Project & Business Analysis Tasks.
» Conduct Workshops & One to One Meetings with the Stakeholders.
» Defining business requirements and reporting them back to stakeholders.
» Documenting current practices & conducts brainstorming session with stakeholders.
» Identify Assumptions, Project 7 and Recommend Business Solution.
» Prioritize requirements and create conceptual prototypes and mock-ups.
» Developing BRD and FSD documents.
» Communicates Requirements Document with Development Team & Negotiate the work Break down documents.
» Coordinate & Handover the Project to Development & Quality Assurance Team for Development & Testing.
» Monitoring and supporting the project with the development and testing stage.
» Reporting Project Requirement Progress & Activities.
Accomplished CR’s/Projects (Property Appraisal Workflow Re-engineering, KYC Automation, Finance Contract Automation, B Online Enhancement, Takaful Life Insurance, Off Plan Re-engineering, Promissory Notes Treatment, SADAD Integration, RMS - Virtual IBAN System, Customer Appointment, Cheque Request & Release, Anti Money Laundry, Discrepancy Queue Enhancement, REDF Al Mustashar Integration, Flow Lending Process Re-engineering, automated Underwriting auto Approval and Flow Lending CRM Integration.
• Successful in restructuring, optimising and implementing restaurant point of sales system using Aloha NCR System.
• Redesigning and implementing an effective project management system using Smartsheet.
• Proactively involving in mobile app system requirement gathering, documentation and implementation while conducting software testing, such as testing scenarios and user acceptance.
• Preparing and maintaining various business process documents, providing necessary reports and recommending improvement ideas to enhance operations of finance, HR, general admin, development, operations, franchising and quality department.
• Facilitating user manuals and BRD documents to team members along with steering remote system user training and support.
• Developing and implementing effective HR and payroll system in a company comprising over 800 employees and 15 users in HR department.
• Performed systems study to stay abreast with the latest regulations while defining project goals.
• Developed and modified databases using Microsoft SQL Server 2012 as well as user interfaces using C#.NET 2013 and Radstudio XE3.
• Monitored and frequently tested all systems in line with the agreed quality standards; determined system issues/faults and implemented necessary measures to resolve such issues.
• Designed and developed user guide documents, operation manuals and system documents.
• Facilitated end-user training and technical support along with providing technical support in handling systems.
• Maintained close communication with all internal departments and users, thus assuring smooth functioning of the systems and information technology life cycle in accordance with the set quality parameters.
• Developed HR and payroll system from scratch using SQL server & Delphi as well as fleet management system using SQL server and Delphi.
• Successful in modifying, optimising and implementing point of sales system using Delphi language, SQL server and MS Access database as well as redesigning the project management system.
• Instrumental in implementing over 120 POS system while providing required technical support to all users.
• Effectively led, coordinated and defined business processes in alignment with the client systems; researched, analysed and documented system and business requirements of client.
• Collaborated with the end-users and IT team members to document and support SDLC methodology while handling IT requests to accomplish project objectives.
• Communicated with various clients to determine their business requirements and accordingly delivery apposite technical solutions.
• Handled and resolved issues related to corporate systems in close conjunction with the other functional groups.
• Aligned software change requests with business objectives while adhering to change control process defined by the client.
• Conducted system test and prepared related reports, also managed disaster recovery for all database server.
• Collaborated with other project team members to accomplish the projects.
• Undertook responsibility of managing various aspects of the user administration, including setup and account maintenance.
• Maintained various company systems, ensured efficient operations of all equipment, resolved hardware issues, maximised system performance and developed file systems.
• Installed and maintained required software in addition to developing and implementing backup and recovery policy.
• Monitored network communication and updated all system with the latest OS and application software.
• Implemented policies related to effective operation of computer system and network.
• Established user security policies, provided general technical support and assisted in password/identity recovery.
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