Hotel General Manager
millennium Hotels & Resorts.
Total years of experience :36 years, 9 Months
- Hurghada Egypt.4****+
(283 Rooms).
•Plan, direct, and organize the entire hotel operations, while taking a strategic proactive approach and planning a head so the hotel maximizes its profits.
•96 Rooms renovation.
•Total improvement of F&B department.
•Lately, opened a new Fish Restaurant.
•Directly supervise important events/ groups that require special attention.
•Handling requests and complaints from guests.
•Leading the sales team.
•Conducts department head meetings.
•Reviews monthly& annual financial reports on all hotel operations and implement corrective actions where necessary.
•Establish with Human Resources, systems to improve employee moral & motivate them.
•Ensure that an approved budget is re-invested in property improvements.
•Good relations with civic, governmental business& community leaders.
•Inspect property & enforce the implementation of actions towards the safety, comfort and cleanliness of the hotel.
Blu -Al Madinah. K.S.A. 5*****.
(322 Rooms)
•Startup-opening team & recruitment, selection of all executives’ team and employees with the support of the Human Resources Department.
•Opened 322 Rooms+(3) FOOD & BEV. .Outlets.
•Managed pre-opening Expenses to stay within pre- opening Budget guidelines.
•Guided and directed the whole team to ensure consistency of the Radisson Blu brand standards& high level of performance& service delivery.
•Ensured compliance with local health and safety regulations.
•Inspiring the whole team and staff to achieve luxury levels of performance.
•Coordinated the overall marketing and sales issues to maximize revenue generation.
Increased the resort capacity with 25 rooms by splitting 25 suites into 2 rooms.
•Maintained & improved the standard of the total resort's rooms within A 4 months’ program
•Upgraded lobby decoration & main entrance of the resort to improve the property appearance and efficiency.
•Increased total revenue of 16% over the budget in 6 months.
•Maintained standards of Food & Beverages quality, and developed short term and long term financial and operational plans which support the overall objectives of the resort.
•Upgraded and increased the laundry capacity.
•Established with human resources department, systems to improve moral and motivated superior workmanship through training programs.
•Reviews and replies to guests concerning their feedback on the resort.
470Rooms) + 32 Water Slides
•Startup / opening team biggest aqua park in Egypt.
•Opened 470 rooms + 9 food & beverages outlets.
•Recruiting of management staff.
•Coordinated the overall marketing of the 2 resorts.
•Handled tour operators, travel agents of guest situations.
•Set-up & implemented policies & procedures.
•Handled financial expenditure contracts & agreements.
•Personal support of direct subordinates in their functional & operational tasks.
•Responsible for leasing of shops to local community market.
Responsible for all daily operations of all departments.
•Instituted all operational, financial & budgetary controls & service standards.
•Renovated 300 rooms.
•Upgraded main kitchen to the international standards.
•Opened a new fish market (120 seats).
•Opened a new oriental café by the beach (100 seats).
•Opened an extension to the main restaurant (200 seats).
•Co-operation of all departments for smooth operation.
•Upgraded the hotel evaluation from 4 stars to 5 stars grade.
725 Rooms & Suites)
•Start-up opening team of the hotel.
•Promoted sales & marketing of the hotel.
•Established quality standards.
•Set-up policies & procedures.
•Overview daily hotel operations.
•Ensured compliance with licensing laws, health and safety regulations.
•Implemented of adequate control tools to monitor the commercial situation in all aspects, daily, weekly, monthly, and year to date.
650 Rooms & Suites)
•Achieved 99 % of the annual budget (hejry calendar).
•Opened a new main restaurant (900 seats) (Male/Female).
•Re-organized food & beverage department to achieve profit from an operating loss.
• Maximized hotel profitability & controlling cost.
•Scheduled training class & arranged for training facilities within the region.
•Prepared the annual sales & marketing plan.
•Maintained quality standards.
•Maintained standards of appearance & hygiene of all staff.
•Established hotel budget in cooperation with hotel controller covering all aspects of hotel operations.
345 Rooms& suites).
•Increased 156 rooms to the hotel capacity.
•Upgraded the hotel to 5 stars hotel (according to the Egyptian ministry of tourism)
•Opened oriental restaurant (240 seats).
•Handled total renovation of the hotel before opening the hotel extension.
•Promoted the hotel to achieve the highest corporate accounts.
•Maximized hotel profitability & controlling cost.
•Monitored services & food & beverage standards in all outlets & banquets.
•Promoted sales of all outlets.
•Upgraded the conference packages & outside catering
•Coordinated press releases, PR activities and advertisements.
•Ensured a high standard of skills & know - how on a professional training level.
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courses: English literature