Osama Gerges

My career has been defined by a dual focus, achieving rigorous financial objectives through meticulous budgeting and forecasting, and cultivating world-class service cultures that drive guest loyalty.
Throughout my tenure in the industry, I have successfully led F&B operations through complex lifecycles—from the high-pressure environment of pre-opening and launch to the sustained optimization of established outlets.
I possess a deep expertise in developing comprehensive operating budgets and sophisticated forecasting models that ensure profitability without compromising the guest experience.
KPI’s of my experience that I would bring to the operation includes,
Strategic Openings: Managed the F&B launch of Kempinski Nile, Kempinski Royal Maxim Palace the Westin Cairo, W Doha and Sheraton Cairo. From concept development and kitchen design to vendor negotiations and initial revenue projections. Financial Stewardship, Consistently met and exceeded GOP targets by implementing tight cost-control measures, optimizing labor productivity, and identifying new revenue streams within banquet and restaurant operations.
Service Excellence: Redesigned service standards and training protocols that resulted in a 15 % increase in guest satisfaction scores (GSI/RGI) within my first year in Steigenberger Aldau beach.
Human Capital Development: A specialist in talent acquisition and performance management, I have mentored dozens of managers and built cohesive teams that prioritize professional growth and operational efficiency.
I understand that your Organization is currently focused on elevating its signature dining experience, optimizing operations profitability. I am confident that my veteran perspective and hands-on approach to leadership make me the ideal candidate to navigate these challenges while delivering a superior bottom line.
I look forward to the opportunity to discuss how my expertise can contribute to the continued success of your operations and food and beverage Department.

Leading the food and Beverage operations with solid track record of dedication and success

Guide the F&B department to achieve the financial and operational targets.
Select, train and develop Colleagues to ensure timely recruitment and career growth.
Execute the delivery of all Food & Beverage promotions and new menus; creating a destination of choice for both hotel and external guests.
Forecasts and manages procurement and purchasing, labor and departmental expenses to budget.
Assist in the day to day operations of the Food & Beverage Division, ensuring all service standards are followed.
Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
Ensure all products and services are provided in a timely and professional manner while exceeding guest expectations and promptly resolving guest issues
Assist other departments wherever necessary relating to special projects or requests

co-director for Documentary film in the Middle East