Project Manager / Product Owner
SESCO Trans
Total years of experience :14 years, 1 Months
• Manage project execution to ensure adherence to budget, schedule, and scope
• Confer with project personnel to identify and resolve problems
• Monitor and track project milestones and deliverables
• Submit project deliverables, ensuring adherence to quality standards
• Assess current and future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods
• Initiate, review and approve modifications to project plans
• Schedule and facilitate meetings related to information technology projects
• Identify the need for initial or supplemental project resources
• Measure project performance to identify areas for improvement
• Lead and coach project teams and drive successful delivery of highest value features
• Develop schedule and cost plans that support the business objectives, timelines, budgets, resources, milestones, and project deliverables
• Lead teams in implementing Scrum in order to maximize velocity. Work with Product Owner to ensure highest value features are delivered at agreed time
• Actively participate in assisting the team resolving issues and escalate as needed. Work with technical resources to coordinate outside part time resources as needed
• Prepare and conduct periodic project status reports to update project governance teams and executive management regularly on progress, risks and issues
• Prepare monthly project status updates and capital forecasts per established processes
• Manages project execution to achieve highest value project deliverables within the established schedule and budget
• Track progress on a daily basis through burn up, burn down and velocity tracking
• Understand and help manage product back log
• Developed a business plan to identify, assess and pursue core business opportunities and took all necessary actions to implement the plan and assist in scanning any ongoing business opportunities
• Developed and managed long last relationships with Designers and Managers within potential business partners and prospective organizations
• Identified potential clients in the target market and completed appropriate research on the prospective client's business and equipment needs
• Developed relationships with prospective clients, while maintaining existing client’s relationships
• Became a subject matter expert on the business products, processes and operations, and remain up-to-date on industry news
• Presented creative work to management for approval or modification
• Worked closely with marketing team and closely examining digital platforms
• Built and shared project regional bi-weekly reports, including key metrics and consistent qualitative insights with regional & central teams
• Knowledge shared with CPTI team to ensure project best practices across EMEA
• Regularly gathered actionable insights from C360 project, determined root cause of the project insights, scope impact of insights using shared Framework
• High impact insights report delivered to CPTI monthly
• Set the project plan and timelines
• Launched the project at EMEA
• Drove and supported projects consolidation of insights for EMEA customer insights programming; Ad hoc projects as assigned
• First line of support for project issues; own all internal communications for the site
• Identified and effectively engaged stakeholders when required
• Focus the root cause of a “Contact Type or Customer Type” spike, with quick wins/recommendations to eliminate root cause and improve CX over time
• Prompted project completion or communication of status changes, delays, or blockers communication
• Maintained insights catalogue with highest impact insights as prioritized by Strategic Leads
• Worked with the Strategic Leads to highlight key issues with recently implemented products and ongoing insights across Product Areas
• Delivered efficient quality service to internal and external customers via resolution of C360 JIRAs and related Bliss contacts by overseeing and maintaining the health of regional C360 queues