Assistant General Manager Project & Solution Delivery Manager
Banque Misr
Total years of experience :18 years, 10 Months
Managing all the projects portfolio for E-channels Department.
Drive & Manage the delivery of the E-Channels projects & tasks.
Ensure strategic & benefit led projects are successfully managed, taking into
consideration business cases, development, delivery.
Managing Vendors & Suppliers to provide the bank with the needed solutions to
achieve the bank’s strategy.
Manage & prioritize work load of the team against the agreed goals.
Monitoring the work and the scheduled tasks.
Identify projects areas to reduce costs where appropriate.
Define and prepare project initiation documents.
Identify potential solutions, communicate with vendors and coordinate product
presentations.
Reviewing BRDs & business cases to demonstrate the best solutions in the market.
Monitoring and controlling projects progress:
▪Conduct regular project meetings.
▪Maintain project momentum.
▪Ensure the availability of resources.
▪Manage change within project.
▪Document, track and resolve project issues.
Facilitating project communication and documentation:
▪Prepare minutes of meetings.
▪Prepare regular progress and status reports (including issues/variances,
financial budget, quality, production, customer services, operational efficiency, etc.).
▪Provide project cost information, when necessary.
Review and evaluate vendors’ RFP responses.
Implementing solutions and technology to production and DR Site environments
including:
▪Conduct end-user training and education.
▪Prepare production support documentation and operations guides.
▪Conduct production support team training.
▪Prepare and test production software and database backup plan.
Preparing project plans including:
▪Work breakdown structure
▪Schedules (the timeframe plan)
▪Milestones (within the plan)
▪Resources plan (requirements and allocation)
▪Risks and contingencies (Contingency Plan).
Switch & Card Management System Upgrade
Upgraded the current ATMs Switch & card management system to higher version.
Managing all the projects portfolio for E-channels Department.
Drive & Manage the delivery of the E-Channels projects & tasks.
Languages
Hobby/Interest
Music
Football
Shopping
Linux
Unix
MS Office
Solutions delivery
Managerial experience
English
Arabic
Ensure strategic & benefit led projects are successfully managed, taking into
consideration business cases, development, delivery.
Managing Vendors & Suppliers to provide the bank with the needed solutions to
achieve the bank’s strategy.
Manage & prioritize work load of the team against the agreed goals.
Monitoring the work and the scheduled tasks.
Identify projects areas to reduce costs where appropriate.
Define and prepare project initiation documents.
Identify potential solutions, communicate with vendors and coordinate product
presentations.
Reviewing BRDs & business cases to demonstrate the best solutions in the market.
Monitoring and controlling projects progress:
▪Conduct regular project meetings.
▪Maintain project momentum.
▪Ensure the availability of resources.
▪Manage changes within project.
▪Document, track and resolve project issues.
Facilitating project communication and documentation:
▪Prepare minutes of meetings.
▪Prepare regular progress and status reports (including issues/variances,
financial budget, quality, production, customer services, operational efficiency, etc.)
▪Provide project cost information, when necessary.
Review and evaluate vendors’ RFP responses.
Implementing solutions and technology to production and DR Site environments
including:
▪Conduct end-user training and education.
▪Prepare production support documentation and operations guides.
▪Conduct production support team training.
▪Prepare and test production software and database backup plan.
Preparing project plans including:
▪Work breakdown structure
▪Schedules (the timeframe plan) ▪Milestones (within the plan)
▪Resources plan (requirements and allocation)
▪Risks and contingencies (Contingency Plan)
*plans and directs in association with all divisions, departments, branches, and other IT units from all aspects of the Bank’s business applications implementation projects management, systems analysis, systems design and specifications, unit and integrated systems testing, systems technology and software implementation, and systems maintenance and support activities, also to provide the Bank with efficient and cost effective computerized integrated systems in line with achieving the Bank’s strategic, business and technological objectives.
*Conducting business applications software products evaluation and selection proceedings.
*Define and prepare project initiation documents.
*Identify potential solutions, communicate with vendors and coordinate product presentations.
*Prepare RFP documents (Request for Proposals).
*Review and evaluate vendors’ RFP responses.
*Conduct product evaluation sessions and feasibility and analysis studies.
*Prepare business and technical proposals for selected products.
*Implementing various IT software projects for the Bank to support the business functions, while ensuring 100% adherence the team to the SDLC documented processes and procedures.
*Reviewing, analyzing, designing and documenting systems and program specifications including.
*Monitoring and controlling projects progress & Facilitating project communication and documentation.
*Organizing the testing, acceptance, approval and handover of the project.
*Implementing software applications and technology into production and DR Site environments including.
*Administrating, maintaining and providing second-level production support, including the following activities, for the Bank’s systems within respective domain and other domains as necessary depending upon projects workload, including the following.
*Assisting the first-level production support team to troubleshoot systems, connectivity and database problems when required.
*Coordinating with software application vendors when necessary
*Making modifications to software applications where applicable and when required
*Applying system patches and upgrades as necessary (within policy and procedures established for testing and acceptance)
*Managing user access and security expectations where applicable
*Providing appropriate and required support as needed for the Business Resumption Plan testing, including first-level testing as required.
*Planning, consulting and advising divisions and user departments in areas.
*Work within his or her unit to ensure Service Levels with regards to IT Shared Services are properly set and adhered to.
*Ensure the proper Shared Services operational support, orientation and training is conducted and maintained within the unit.
*Regularly monitor the Shared Services to ensure alignment with SLAs and minimize deviations.
*Performing employee performance assessments and reviews (for team members within the BAU, i.e., project-based performance assessments and individual competency performance assessments) uniformly in accordance with the Bank’s Performance Management System
*Measuring and developing the competencies of individual team members towards improving their performance
*Motivating team members by providing them with a favorable culture, and linking rewards with actual job performance.
*Assisting team members in achievement of their objectives, goals, and competencies thereby increasing staff motivation.
*Interface with internal and external entities (such as other project teams, IT units, user departments, external businesses, suppliers, vendors, etc.) and provide guidance and support with respect to projects, costs information, software, hardware and other areas as required.
National Bank of Abu Dhabi (June 2008 -Present)
• IT Department:-
Planning and Organization Department:-
Lead Enterprise Services Support:-
Working in upgrading the ATM switch from lower version to higher version to be complained with Visa and to move the bank to EMV card production, I've implemented the below modules: -
o Install & Configure the Hardware (Sun Solaris Servers) & (HSM 8000.
o Migrate the data from the old version (NCR) to Sun Solaris 10.
o Visa SMS EMV Migration.
o EBC Switch Migration.
o Visa Issuer Magnetic Stripe Migration.
o Visa SMS EMV Acquirer.
o Visa EMV issuer.
o Extracts Module.
o Fees Processing Module
• Performing financial systems administration functions, creating users, profiles and access accounts on the financial systems (SAM, Bank Master, Branch Power, Eximbills, Sparrow, Online banking, and Swift alliance)
• Implementing & testing new business requirements on the financial systems.
• Reviewing the systems log reports.
• Solving systems problems.
• Solve user's problems.
• Creating financial system backups & recovery procedures and participate in disaster recovery.
• Business testing.
• Provide advices on financial systems.
• Prepare financial systems for new braches.
• Manage and monitor operations and activities of all the financial systems.
• Supports the users in the branches and advising them.
• Supports critical operations such as End of day, End of month & end of year procedures.
• Create new ATm's for the new branches.
• Diagnose financial systems issues and manages support cases related to system/software issues.
• Draw and write the financial process for the complete systems and write manual guides.
• Improving & analysis business cycles.
• Provide on job training to the new IT staff members.
Blom Bank Egypt (December 2006 - June2008): Planning and Organization Department:-
Worked in the project of applying new banking system for blom bank branches that called (Getronics financial solution for the branch automation), the estimated time for the project was 9 months and it was done in the due date, the system consists of four modules .the customer service module, the teller module, the loan module and the sales& counseling module, the project was the implementation of the first three modules
• I was one of the team that was responsible for the application process during 9 months, the first phase was the testing of the application, phase two was developing the application process to be matched with our business cycles, and make all system test cases.
• The third phase was putting all the setup of the system such as the limits, authorities, accounting entries of each transaction, the security matrix for all the branch employees, while the fourth phase was revising all the print out of the system such as vouchers and files to reach our customers' satisfaction, then was responsible for preparing all the reports to be printed out from the system to facilitate the control process in the bank for the top management.
• The fourth phase was revising all the interfaces between the new system (GFS) and other systems in the bank such as the core banking system (phoenix), the paying and receiving system (turbo swift) and the Egyptian clearing room system (bank clear)
• Also I am responsible for the database administrating (SQL Server) and responsible for any technical problems that may face the users.
• Also I'm responsible to maintain and fix any database problems.
• Also I'm responsible for the integration between the GFS system and the machine Check book.
• Also I'm responsible for the implementation of sales and counseling module to implement all the bank's products.
• Also I'm responsible for preparing the environment for launching the new branches.
NTS Co. (August 2006 - November 2007): • I was working as technical support team leader for and accounting application.
• I was responsible for the accounting implementation.
• I was responsible for designing reports that faces the client's needs.
• Also I was responsible for solving any technical problems and maintain database and fixing bugs and errors.
Ajyal System Group-Jeddah (June 2002 - June 2006): • I was working as technical support team leader for and accounting application.
• I was responsible for the accounting implementation.
• I was responsible for designing reports that faces the client's needs.
• Also I was responsible for solving any technical problems and maintain database and fixing bugs and errors.
Ajyal System Group-Cairo (March 2002 - June 2002): I was working as a technical support representative
• Ain Shams University (1998-2002) - Faculty of Commerce-Arabic section- Major Accounting.
• Prep. School (1990 - 1993): St.Goerge Collage.