Sales Manager
Metlife
Total years of experience :15 years, 3 Months
leading the customer service and sales team
handling all shops operations
Leading the team to achieve our target
Coordinate and communicate with restaurants
prepare monthly reports for the team and company
• Dealing with customers with different social and educational levels
• Handling billing and technical issues for high value customers
• Identify and resolve customer’s complains using automated system and applications
• Solve customers’ problems and ensure high client satisfaction
• Helping customers to find suitable solutions for their problems matching with the company’s policies and rules
Maintaining basic accounts, book keeping
Reconciliation of Bank statements
Ledger entries, journal entries
Invoice entries and cross checking
Helped in preparing tax returns
dealing with customers with different social and educational levels
Handling billing and technical issues for high value customers
Identify and resolve Customer’s complaints using automated system & application
Solve Customer’s problems and ensure high client satisfactions.
Helping customers to find suitable solutions for their problems matching with the company policy and rules.
dealing with customers in gulf area and mainly Dubai
designing sales packages depending on the volume of each customer
making serveys to check customer satisfaction
Dealing with customers from the Gulf area and north Africa ( MENA Region)
Handling technical and accounting issues over the phone
Handling customers with different nationalities, languages and accents.
Handling billing and technical issues over the phone.
Meeting personal and business objectives.
Coaching new comers through the system and business rules
Dealing with customers in USA.
Handling customer’s objections and learned how to deal with them under pressure and different circumstances.
Reaching my target and meeting deadlines
bachelor's degree in business administration