Head of Information Technology services
The British University at Egypt
Total years of experience :22 years, 1 Months
Direct and supervise more than 20 IT professionals who are responsible to maintain IT services for the BUE's campus which includes about 4500 users in addition to 20 computer labs of 300 PC.
Develop strategic plans and implement the objectives of the information technology needs of the university to ensure the computer capabilities are responsive to the needs of the university’s growth and objectives
Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and education data processing, computer services, network communications, and management information services to accomplish the university goals and objectives.
Direct the information and data integrity of the university and its education units.
Develop and establish operating policies and approaches for computing and information technology.
Evaluate overall operations of computing and information technology functions and recommend enhancements.
Involving in the university objectives and budget preparation to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
Interact with faculties’ deans on internal and external operations impacted by the capture, storage, processing, and dissemination of information.
Review significant contracts for computing and information technology services and equipment.
Ensure that the security of the information systems, communication lines, and equipment is up to standard levels.
Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
Responsible for the development, review, and certification of all backup and disaster recovery procedures and plans.
Developed & manage all service desk policies & producers (following the ITIL standards).
Identify emerging information technologies to be assimilated, integrated, and introduced within the university.
Assess new computing technologies to determine the potential value for the university & its education facilities.
Oversee ongoing improvements and the feasibility of system enhancements.
Establish campus infrastructure to support and guide individual divisions/departments/sites in university and information technology efforts.
Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
Serve on planning and policy-making committees.
Major projects accomplished:
• Domain Migration for 800 PC (automation profile migration) + mail migration for 2500 mailboxes.
• Establish a 34 MB internet connection.
• Implement a WIFI (mesh topology) solution that covers the entire campus using Tropos technology.
• Implement & install campus E-gate system for staff & students access.
• Implement a staff attendance system based on RFID & fingerprint technology.
• Migrate email system from local exchange server to office 365 using Microsoft ADFS & SSO service.
• Network upgrades include VLANs, IP addressing & LAN security.
• Set up BUE’s e-learning solution over Microsoft cloud service. (the first enterprise in Egypt to use MS cloud service )
• Set up BUE’s campus infrastructure in terms of design & implementation.
• Set up BUE’s information technology policy.
Support and maintain a large-scale production networks and systems, including the design and development of tools and scripts to assist such maintenance. \n \nIntegrate and/or consolidate servers and services between different business units and technologies, including the design and development of the necessary integration tools. \n \nDesign, integrate, and maintain network services such as DNS, DHCP, mail systems, active directory, and virtual private networks and firewalls applications. \n \nDesign and develops high-performance groups of servers for resource-intensive network applications. \n \nDesign archive and backup systems. Work closely with technical staff to insure that backup and archiving designs and procedures are implemented properly. \n \nPlan and implements system security policy, to include firewalls, host and client access, filepermissions, and user accounts. \nDevelop best practices, operational procedures and design documentation \n \nPlan and coordinate system utilization, and perform growth analysis and capacity planning. \n \nReview current systems and makes technical/process recommendations for Barmagiah’s clients - improving efficiency. \n \nPlan and manage multiple IT projects for Barmagiah’s clients . \n \nProvide on-call support advice and technical support to various \n users/clients regarding operational/applications issues. \n \nInstall and debug new and/or upgraded software on server and client platforms. \n \nTroubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems. \n \nStay up to date with relevant state- of-the-art technology, \nequipment, and/or systems, Evaluate new hardware and software technologies, and present analysis and purchase recommendations to Barmagiah’s clients
-Direct and manage computing and information technology strategic plans, policies, Programs, and schedules for business and education data processing, computer services, Network communications and management information services to accomplish university goals and objectives.
-Direct the information and data integrity of the university and its education units.
- Develop strategic plans and implement the objectives of the information technology needs of the university to ensure the computer capabilities are responsive to the needs of the university’s growth and objectives.
-Develop and establish operating policies and approaches for computing and information technology.
- Evaluate overall operations of computing and information technology functions and recommend enhancements.
- Involving into university objectives and budgets preparation to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
- Interact with faculties’ deans on internal and external operations that are impacted by the capture, storage, processing and dissemination of information.
-Review major contracts for computing and information technology services and equipment.
-Ensure that security of the information systems, communication lines, and equipment are up to standard levels.
-Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
- Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.
Main site includes 100 user in addition to 13 site in different countries. Each contains head office & 2 branches at least. \n \nProvide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the company network. \nFacilitate communication between staff, management, vendors, and other technology resources within the organization. \nOversee the back office computer operations of the affiliate management information system, including local area networks and wide- area networks. \nResponsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation. \nDesign, implement, and evaluate the systems that support end users in the productive use of computer hardware and software. \nDevelop and implement user-training programs. \nOversee and evaluate system security and back up procedures. Supervise the Network & helpdesk Administrators. \nDevelop and implement company VOIP (voice over IP) infrastructure. \n \nMajor projects accomplished: \n \n• Main company building infrastructure \n• Manage all SW installation using Microsoft servers such as ( AD 2003, exchange 2003, ISA 2004/06) \n• Designing data warehouse HW, SW plan \n• Data warehouse implementation \n• Branch office solution design up to 13 countries \n• Communication design between country offices & head office including VOIP \n• Consultancy service to all franchise branches (design & implement) \n• Supervise compliance with company regulation against branch office with IT polices
Responsible for CIL infrastructure security designing & implementing \nCreate IT policies & procedures handbook. \nFollowing-up all IT policies and procedures for implementation process. \nAudit all IT activities within the company & its branches for policy compliance. \nPrepare monthly reports for upper management reviews regarding company security level progression. \nUpdating& enhancing IT security solutions to meet global security standards. \nResponsible for creating company DRP project & planning for company continuity plan. \n \nMajor projects accomplished \n• Implement all security rules & polices. \n• Force all security rules & polices using compliance SW. \n• Installing & maintaining HW IDS sensors. \n• Designing disaster recovery & business continuity complete active/passive plan, train employees.
Working with Microsoft Windows environment (win 2000/2003 servers, Exchange 2000/2003 server, windows 2000/XP professional, win95/98 clients) .
Network connectivity, Cisco PIX 515 firewall, Cisco routers, internet connection.
Administer security systems (anti-virus, intrusion detection & security policy compliance)
Managing Telecommunication system (Nortel Networks)
Main projects have been done:
Domain level upgrade from NT 4 to y2k
Domain level upgrade from y2k to y2k 2003 with messaging exchange 2003 (early achiever awarded )
Infrastructure upgrade with the nonstop planning schedule
Install front-end and back-end Data warehouse projects.
Connect all CIL branches with the main office using CIB WAN.
Using thin client technology in CIL branches
Installing DR & SW backup system in the main office
Managing Microsoft Windows 2000 environment (win 2000 servers, Exchange2000 server,
DHCP-DNS server) .
-Network connectivity, Cisco PIX firewall, Cisco routers, internet connection, Windows 2000 professional.
-Managing Telecommunication system (Ericsson business phone 250)
Resident Technical Support Engineer at DEVON ENERGY SUEZ INC. as local IT System Administrator
-Managing Microsoft Windows environment ( 4 win NT4.0 servers, Exchange 5.5 server, DHCP server, Proxy server, Wins server, Norton server ) .
-Network connectivity, Cisco PIX firewall, Cisco routers, internet connection, Windows 3.11, 95, 98, 2000 clients.
JUNIOR COMPUTER TECHNICAL SUPPORT
B.Sc. of Information Technology Management from the HIGHER TECHNOLOGICAL INSTITUTE, 10th of RAMADAN (MAY 1998) GRADUATE DEGREE: GOOD GRADUATE PROJECT DEGREE: VERY GOOD
