Ahmed Kheir

• Analyzing a clients IT systems and infrastructure.
• Diagnosing IT system problems, inefficiencies, and weaknesses.
• Led IT strategy development to align technology initiatives with
business objectives.
• Implementing a technological solution to meet business needs.
• Analyzing and determining security threats.
• Providing advice on technology best practices.
• Collaborating with the technical in-house team to ensure
familiarity with technology.
• Training staff to use the new IT system.
• Monitoring the success of IT solutions.
• Producing detailed reports on the efficacy of the technology.
• Participated in team-building activities to enhance working
relationships.
• Used coordination and planning skills to achieve results
according to schedule.
• Audit and verify IT implementation results by conducting the
needed tests.
Sets and updates Integrant IT standards and processes for
companies according to their industry.
Facilitated IT enterprise architecture across the organizations
enterprise transformation programs.
Conformed to quality, performance, and interoperability
standards for the implementation of solutions.
Directed IT services, counseled executives, and collaborated
with senior management on strategic planning.
Worked closely with infrastructure staff and departmental
decision-makers to identify, recommend, develop, and
implement cost-effective technology solutions.
Led IT strategy development aligning technology initiatives with
business goals.

Direct and supervise more than 20 IT professionals who are responsible to maintain IT services for the BUEs campus which includes about 4500 users in addition to 20 computer labs of 300 PC.

Develop strategic plans and implement the objectives of the information technology needs of the university to ensure the computer capabilities are responsive to the needs of the university’s growth and objectives

Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and education data processing, computer services, network communications, and management information services to accomplish the university goals and objectives.

Direct the information and data integrity of the university and its education units.

Develop and establish operating policies and approaches for computing and information technology.

Evaluate overall operations of computing and information technology functions and recommend enhancements.

Involving in the university objectives and budget preparation to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.

Interact with faculties’ deans on internal and external operations impacted by the capture, storage, processing, and dissemination of information.

Review significant contracts for computing and information technology services and equipment.

Ensure that the security of the information systems, communication lines, and equipment is up to standard levels.

Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.

Responsible for the development, review, and certification of all backup and disaster recovery procedures and plans.

Developed & manage all service desk policies & producers (following the ITIL standards).

Identify emerging information technologies to be assimilated, integrated, and introduced within the university.

Assess new computing technologies to determine the potential value for the university & its education facilities.

Oversee ongoing improvements and the feasibility of system enhancements.

Establish campus infrastructure to support and guide individual divisions/departments/sites in university and information technology efforts.

Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
Serve on planning and policy-making committees.

Major projects accomplished:
• Domain Migration for 800 PC (automation profile migration) + mail migration for 2500 mailboxes.
• Establish a 34 MB internet connection.
• Implement a WIFI (mesh topology) solution that covers the entire campus using Tropos technology.
• Implement & install campus E-gate system for staff & students access.
• Implement a staff attendance system based on RFID & fingerprint technology.
• Migrate email system from local exchange server to office 365 using Microsoft ADFS & SSO service.
• Network upgrades include VLANs, IP addressing & LAN security.
• Set up BUE’s e-learning solution over Microsoft cloud service. (the first enterprise in Egypt to use MS cloud service )
• Set up BUE’s campus infrastructure in terms of design & implementation.
• Set up BUE’s information technology policy.

Support and maintain a large-scale production networks and systems, including the design and development of tools and scripts to assist such maintenance.

Integrate and/or consolidate servers and services between different business units and technologies, including the design and development of the necessary integration tools.

Design, integrate, and maintain network services such as DNS, DHCP, mail systems, active directory, and virtual private networks and firewalls applications.

Design and develops high-performance groups of servers for resource-intensive network applications.

Design archive and backup systems. Work closely with technical staff to insure that backup and archiving designs and procedures are implemented properly.

Plan and implements system security policy, to include firewalls, host and client access, filepermissions, and user accounts.
Develop best practices, operational procedures and design documentation

Plan and coordinate system utilization, and perform growth analysis and capacity planning.

Review current systems and makes technical/process recommendations for Barmagiah’s clients - improving efficiency.

Plan and manage multiple IT projects for Barmagiah’s clients .

Provide on-call support advice and technical support to various
users/clients regarding operational/applications issues.

Install and debug new and/or upgraded software on server and client platforms.

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems.

Stay up to date with relevant state- of-the-art technology,
equipment, and/or systems, Evaluate new hardware and software technologies, and present analysis and purchase recommendations to Barmagiah’s clients

-Direct and manage computing and information technology strategic plans, policies, Programs, and schedules for business and education data processing, computer services, Network communications and management information services to accomplish university goals and objectives.
-Direct the information and data integrity of the university and its education units.
- Develop strategic plans and implement the objectives of the information technology needs of the university to ensure the computer capabilities are responsive to the needs of the university’s growth and objectives.
-Develop and establish operating policies and approaches for computing and information technology.
- Evaluate overall operations of computing and information technology functions and recommend enhancements.
- Involving into university objectives and budgets preparation to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.
- Interact with faculties’ deans on internal and external operations that are impacted by the capture, storage, processing and dissemination of information.
-Review major contracts for computing and information technology services and equipment.
-Ensure that security of the information systems, communication lines, and equipment are up to standard levels.
-Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
- Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.

Main site includes 100 user in addition to 13 site in different countries. Each contains head office & 2 branches at least.

Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the company network.
Facilitate communication between staff, management, vendors, and other technology resources within the organization.
Oversee the back office computer operations of the affiliate management information system, including local area networks and wide- area networks.
Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.
Design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software.
Develop and implement user-training programs.
Oversee and evaluate system security and back up procedures. Supervise the Network & helpdesk Administrators.
Develop and implement company VOIP (voice over IP) infrastructure.

Major projects accomplished:

• Main company building infrastructure
• Manage all SW installation using Microsoft servers such as ( AD 2003, exchange 2003, ISA 2004/06)
• Designing data warehouse HW, SW plan
• Data warehouse implementation
• Branch office solution design up to 13 countries
• Communication design between country offices & head office including VOIP
• Consultancy service to all franchise branches (design & implement)
• Supervise compliance with company regulation against branch office with IT polices

Responsible for CIL infrastructure security designing & implementing
Create IT policies & procedures handbook.
Following-up all IT policies and procedures for implementation process.
Audit all IT activities within the company & its branches for policy compliance.
Prepare monthly reports for upper management reviews regarding company security level progression.
Updating& enhancing IT security solutions to meet global security standards.
Responsible for creating company DRP project & planning for company continuity plan.

Major projects accomplished
• Implement all security rules & polices.
• Force all security rules & polices using compliance SW.
• Installing & maintaining HW IDS sensors.
• Designing disaster recovery & business continuity complete active/passive plan, train employees.

Working with Microsoft Windows environment (win 2000/2003 servers, Exchange 2000/2003 server, windows 2000/XP professional, win95/98 clients) .
Network connectivity, Cisco PIX 515 firewall, Cisco routers, internet connection.
Administer security systems (anti-virus, intrusion detection & security policy compliance)
Managing Telecommunication system (Nortel Networks)
Main projects have been done:
Domain level upgrade from NT 4 to y2k
Domain level upgrade from y2k to y2k 2003 with messaging exchange 2003 (early achiever awarded )
Infrastructure upgrade with the nonstop planning schedule
Install front-end and back-end Data warehouse projects.
Connect all CIL branches with the main office using CIB WAN.
Using thin client technology in CIL branches
Installing DR & SW backup system in the main office

Managing Microsoft Windows 2000 environment (win 2000 servers, Exchange2000 server,
DHCP-DNS server) .
-Network connectivity, Cisco PIX firewall, Cisco routers, internet connection, Windows 2000 professional.
-Managing Telecommunication system (Ericsson business phone 250)

Resident Technical Support Engineer at DEVON ENERGY SUEZ INC. as local IT System Administrator
-Managing Microsoft Windows environment ( 4 win NT4.0 servers, Exchange 5.5 server, DHCP server, Proxy server, Wins server, Norton server ) .
-Network connectivity, Cisco PIX firewall, Cisco routers, internet connection, Windows 3.11, 95, 98, 2000 clients.

JUNIOR COMPUTER TECHNICAL SUPPORT