Resourcing Specialist
Oracle Coorpration
Total years of experience :19 years, 9 Months
1. Planning and organizing incoming assignable tasks within Latin America according to skills and availability and monitoring the progress
2. Making sure that any escalated Assignable task is dealt with properly.
3. Generates reports related to the Central resourcing team’s business needs.
4. Setting up contracts and customers on SIP application and adding Specialists to the corresponding resource teams.
5. Provision of consultative resourcing/Admin expertise, support and advice to internal clients and delivery team.
6. Provides important reference points for training and development areas for existing and new applications used within ACS
7. Acting as ASM/TAM in providing administrative support for ACS projects when needed.
8. Creating/Maintaining/Updating CRT Website.
9. Creating Resource teams’ utilization on a weekly basis.
10. Self-Development (i.e. Technical knowledge upgrading and presenting transfer knowledge sessions within the team).
11. Creating and developing reports on regular basis for Delivery Managers and ASM communities and conducting regular con calls needed.
1) Act as primary point of contact for the Multinational Corporate Global / Regional Helpdesks and the Operators.
2) Receive and handle incidents in a timely and meticulous manner as regards to details of the incidents and deadlines.
3) Ensure efficient and effective dissemination and communication of information/knowledge to the floor.
4) Communicate regularly with other Real Time Managers to ensure uniformity of approach.
5) Continually explore ideas and provide solutions that improve the effectiveness of the Help Desk Module.
6) Provide the business with insight on departmental performance, including impacts and successes.
7) Participate in the design and development of efficient customers' process through advising input and creating reports as requested or implied by business needs.
1) Answering phone calls and Communicate with a strong sense of comprehension and accuracy
2) Handling faxes and e-mails
3) Up sell the Property by providing full information about the hotel Facilities and ensure that accommodations and other services you recommend are personalized to the guest’s preferences and needs
4) Revising the arrivals one day prior to arrival date to provide accuracy of the bookings to meet the guest needs
1) Answering phone calls and Communicate with a strong sense of comprehension and accuracy
2) Handling faxes and e-mails
3) Up sell the hotel rooms to create more revenue
4) Revising the arrivals one day prior to arrival date to provide accuracy of the bookings to meet the guest needs.
1) Sales and Ticketing
2) Handling the loading and offloading guests’ luggage from the plane
3) Handling checking In and boarding of the passengers on the plane
1) Handling checking In and boarding of the passengers on the plane
(Summer training)
Spanish Language Bachelor's