Operations Manager
Hafilat
مجموع سنوات الخبرة :29 years, 7 أشهر
• My role was to take care for all the group utilizations of vehicles and buses by controlling the flow in the sister companies: hafilat limo, hafilat general transport (Dubai and abudhabi branches) and hafilat school transportations, and Almada solitons transport.
• Flow up with the maintenance department, regarding all the group vehicles and buses service and maintenance.
• Flowing up and updating all the fleet renewal and the registrations with the insurance of the fleet.
• Investigating in all the accidents.
• Direct activities related to dispatching, routing, and tracking transportation vehicles, such as buses and cars.
• Plan, organize and manage the work of subordinate staff to ensure that the work accomplished in a manner consistent with organizational requirements.
• Direct investigations to verify and resolve customer or shipper complaints.
• Serve as contact persons for all workers within assigned territories.
• Implement schedule and policy changes.
• Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
• Develop criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
• Monitor spending to ensure that expenses are consistent with approved budgets.
• Direct and coordinate, through subordinates, activities of operations department in order to obtain use of equipment, facilities, and human resources.
• Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures.
• Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services.
• Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
• Supervise workers assigning tariff classifications and preparing billing.
• Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods.
• Recommend or authorize capital expenditures for acquisition of new equipment or property in order to increase efficiency and services of operations department.
• Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.
• Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement and computer use.
• Participate in union contract negotiations and settlements of grievances.
• Provide administrative and technical assistance to those receiving transportation-related grants.
• Direct procurement processes, including equipment research and testing, vendor contracts, and requisitions approval.
• Following quality procedures/work instructions and standards for education of learner drivers to achieve objectives.
• Supervise the training process
• Utilizing and allocating of trainers
• Utilizing and allocating of training Areas/classrooms
• Assisting the head of sections in maintaining the quality procedures and work instructions of theory & practical education
• Assisting the head of sections in training the new trainers
• Supervising and evaluating the performance of the trainers
• Coordinating the trainers leaves and changing of shifts
• Handling and reporting to head of section customers’ complains and problems related to training
• Assisting the head of sections in training private driving schools trainers
• Coordinating with the concerned personnel to check the training devices(Vehicles, safety hall, communication system and classrooms equipment’s)
• Assisting Head of section in developing the training course materials
• Assisting Head of section in developing the theory presentations for all categories
• Assisting Head of section in developing the Practical training system
• Coordinating and assisting in conducting external training courses
• Handling accident matters with concerned person and preparing reports and accident statistics.
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