Sr. System & Network/IT Administrator
Projects & Supplies Co. LTD. (AUVA) (AlFozan Group)
Total years of experience :25 years, 9 Months
• Design, Installation, and Maintenance of Windows-based LAN networks, Peer to peer networking in Microsoft TCP/IP based network services like DHCP, File/Print and DNS setting for the internet.
• Handling and Maintaining over 150 Desktops and Laptops
• Install, Support, Maintain, and Troubleshoot various hardware like Desktops, Laptops, printers & Plotter.
• Configuring windows servers & installing different roles on the server.
• Managing Windows 2003, 2008 & 2012 Active Directory services
• Troubleshooting any critical Hardware, Software, Server, LAN and WAN related problems along with the Technical Specialists.
• Installation of patch panel and cable punching, testing configuration and management of network by using switches.
• Installation, Configuration and Management of Operating systems.
• Installation & management of Domain Controller, DNS and DHCP server.
• Troubleshooting of all Laptop, desktop, hardware related problems and Network- Internet connectivity, etc.
• Configuration and troubleshooting of email clients like MS Outlook 2007, 2010, 2013 2016 for more than 150 users.
• Installing Finger Print Machines with Database with Access Manager.
• Management of users & computers accounts, sharing permissions and maintaining security and working with Group policy.
• Working on remote application like TeamViewer, VNC & AnyDesk etc.
• Resolving daily technical issues and providing desktop support to office & site staff.
• Ensure the highest percentage of timely call resolution & customer/staff satisfaction.
• Ensure Service Level Agreements are met and conduct periodic surveys to maintain a high level of customer/staff satisfaction.
• Create customer/staff reports for upper management on top support issues identified through technical-support calls with the customer/staff.
• Help Technical team in evaluating new services/products offered in the IT industry.
• Report project status to management on a regular basis.
• Design, Installation, and Maintenance of Windows-based LAN networks, peer to peer
Networking in Microsoft TCP/IP based network services like DHCP, File / Print and DNS setting for the internet.
• Resolving daily technical issues and providing desktop support
• Leading a team of technical support staff providing delightful service to Customers & Company staff.
• Troubleshooting any critical Hardware, Software, Server, LAN and WAN related problems along with the Technical Specialists.
• Ensure the highest percentage of timely call resolution & customer satisfaction.
• Ensure Service Level Agreements are met and conduct periodic surveys to maintain a high level of customer satisfaction.
• Create customer Reports for upper management on top support issues identified through technical-support calls with the customer.
• Follow up with commercial Department and customer for annual maintenance contracts.
• Help Technical team in evaluating new services/products offered in the IT industry.
• Report project status to management on a regular basis.
• Design, Installation, and Maintenance of Windows-based LAN networks, peer to peer
Networking in Microsoft TCP/IP based network services like DHCP, File / Print and DNS setting for the internet.
• Resolving daily technical issues and providing desktop support
• Leading a team of technical support staff providing delightful service to Customers & Company staff.
• Troubleshooting any critical Hardware, Software, Server, LAN and WAN related problems along with the Technical Specialists.
• Ensure the highest percentage of timely call resolution & customer satisfaction.
• Ensure Service Level Agreements are met and conduct periodic surveys to maintain a high level of customer satisfaction.
• Create customer Reports for upper management on top support issues identified through technical-support calls with the customer.
• Follow up with commercial Department and customer for annual maintenance contracts.
• Help Technical team in evaluating new services/products offered in the IT industry.
• Report project status to management on a regular basis.
• Design, Installation, and Maintenance of Windows-based LAN networks, peer to peer
Networking in Microsoft TCP/IP based network services like DHCP, File / Print and DNS setting for the internet.
• Resolving daily technical issues and providing desktop support
• Leading a team of technical support staff providing delightful service to Customers & Company staff.
• Troubleshooting any critical Hardware, Software, Server, LAN and WAN related problems along with the Technical Specialists.
• Ensure the highest percentage of timely call resolution & customer satisfaction.
• Ensure Service Level Agreements are met and conduct periodic surveys to maintain a high level of customer satisfaction.
• Create customer Reports for upper management on top support issues identified through technical-support calls with the customer.
• Follow up with commercial Department and customer for annual maintenance contracts.
• Help Technical team in evaluating new services/products offered in the IT industry.
• Report project status to management on a regular basis.
• Design, Installation and Maintenance of Windows 98, 2000, 2000 Advance Server based LAN networks, peer to peer networking in Microsoft TCP/IP based network services like: DHCP, File / Print and DNS setting for internet.
• Manage onsite customer support.
• Resolve problems of branded machines like Compaq, Dell, HP Gateway desktop and servers.
• Manage technical unit as a profit center by increasing revenues through services viz. third party AMC’s.
• Ensure that all the engineers are aware of their responsibilities, and ensure that all commitments by individuals are accomplished.
• Co-ordinate with Vendors to make sure problems are rectified in time
• Generate daily, weekly and monthly Reports and analyze the reports.
• Meet the local IT Executives on regular interval to discuss processes, issues and plan for upcoming projects for smooth implementation.
• Handling AMC & Assembling Department.
• Integration and marketing of computer systems and peripherals etc.
• Managing and installing Novell 3.x, 4.x and Windows networks.
• Novell 3.x Network implementation.
• Installation of Windows 3.11, Win 95, 98, 2000, 2000server in peer-to-peer networks.
• Installation, Management and Troubleshooting of systems in LAN environment.
• Installation and Maintenance of Intel based systems at customer site.
• Provide training for various software products to customers and resolution of computer problems at customer site.
• Coordinate with the Vendors and make sure that the problems are rectified in time.
• Handling AMC & Assembling Department.
• Integration and marketing of computer systems and peripherals etc.
• Managing and installing Novell 3.x, 4.x and Windows networks.
• Novell 3.x Network implementation.
• Installation of Windows 3.11, Win95/98 in peer-to-peer networks.
• Installation, Management and Troubleshooting of systems in LAN environment.
• Installation and Maintenance of Intel based systems at customer site.
• Provide training for various software products to customers and resolution of computer problems at customer site.
• Coordinate with the Vendors and make sure that the problems are rectified in time