Talent Acquisition Executive
Jumla Club
Total years of experience :10 years, 8 Months
As a Talent Acquisition Executive, I drive recruitment, onboarding, and employee engagement, focusing on attracting top talent, creating seamless onboarding experiences, and fostering a positive work environment. My key responsibilities include:
𝗧𝗮𝗹𝗲𝗻𝘁 𝗔𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 - 𝗔𝘁𝘁𝗿𝗮𝗰𝘁𝗶𝗻𝗴, 𝗦𝗼𝘂𝗿𝗰𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗦𝗰𝗿𝗲𝗲𝗻𝗶𝗻𝗴:
• Strategizing and executing full-cycle recruitment initiatives, from job postings to candidate selection and offer negotiation.
• Spearheading talent acquisition efforts, collaborating with third-party agencies and conducting interviews for candidate selection.
• Ensuring a strong fit for the company's culture and objectives through effective candidate evaluation utilizing Zoho Recruit as an ATS.
𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗣𝗿𝗲-𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 & 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴:
• Coordinating and executing comprehensive onboarding programs, including induction, orientation, and early success initiatives.
• Providing candidates with a detailed overview of pre-boarding and onboarding processes, ensuring a smooth transition.
• Collaborating with hiring departments to arrange employee asset requirements and facilitate effective employee orientation.
𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
• Developing and implementing initiatives that foster a positive work environment and align with company values.
• Monitoring and improving employee satisfaction using metrics such as Net Promoter Score (NPS) and other relevant indicators.
• Assisting with employer branding initiatives to enhance the company's reputation as an employer of choice.
• Conducting performance management, including objective setting, feedback provision, and performance improvement plans.
• Collaborating with People Operations and other departments to develop training programs aligned with company goals and employee needs.
• Facilitating regular employee feedback sessions to address concerns, identify areas for improvement, and incorporate suggestions into company strategies.
• Managed inbound leads, engaging with restaurant and cafe owners to understand their needs and onboard them onto the JUMLA platform.
• Conducted product demonstrations, provided guidance on platform usage, and supported customers in placing their first orders.
• Nurtured client relationships, ensuring high customer satisfaction and fostering long-term partnerships.
• Logged all interactions and maintained customer records in the CRM system for efficient tracking and follow-up.
• Managed daily operations in the customer success department, streamlining processes to drive customer retention and increase order volume for existing accounts.
• Enhanced onboarding processes for improved efficiency.
• Recruited, mentored, and developed customer success team members, fostering an empowering work environment.
• Maintained accurate records and documented all customer success activities.
• Collaborated with internal teams and customers to resolve enhancement requests and potential issues.
• Analyzed customer data to drive improvements in customer experience.
• Managed client communication related to data entry, ensuring timely follow-up and issue resolution.
• Uploaded deals, flyers, and catalogs into the Content Management System (CMS) efficiently.
• Created new stores and brands within the system, expanding the company's offerings.
• Tagged products to respective offers and optimized tag words for searchability.
• Inputted push notifications and ensured timely completion of content uploads.
• Checked data entry specialists' work for quality and accuracy.
• Oversaw content creation for the organization's website and mobile application.
• Collaborated with the marketing team to develop a web content strategy aligned with company goals.
• Targeted keywords set by the online marketing manager for content creation.
• Updated all website sections, including the homepage and other categories, ensuring up-to-date information.
• Processed payments and responded to customer inquiries efficiently.
• Managed new subscriptions, updated customer information, and resolved technical issues.
• Kept clients informed about changes and enforced company policies effectively.
• Collaborated with account managers for client retention and renewal.
• Adjusted customer line speeds and managed service suspensions and reactivations.
• Configured routers and recommended services tailored to customer needs.