Sales Operations Manager
Alarabia Group
Total years of experience :14 years, 9 Months
Handling business with LE /50 Millions Monthly (Collection & Sales in and out).
Achieved progress in market share from 20% to 40 % in Delta and canal.
Set and plan sales forecasting yearly and monthly for each region and area.
Achieve sales targets including volume, value and any other quantitative target through leading, coaching and directing the assigned regional sales managers.
Develop sales team skills and assist them to enhance their performance.
Conduct constant visits to the market to identifying new sales opportunities and making direct communication with the most important partners.
*Monitoring all showroom activities.
* Developing Sales Staff.
* Setting and achieving target .
* Monitoring all K.P.I and making action plans.
* Maximizing G.P.
* Setting training Plan.
Monitoring all showroom activities.
* Follow up daily sales lead.
* Monitoring Sales staff performance.
Monitor and review all new and existing sales leads with sales executives to ensure that all opportunities are maximized.
* Formulate sales targets for all sales executives and ensure that these are achieved.
* Ensure that all sales employees receive new model launch and necessary product training in order that the launch of new models
does not cause excessively discounted sales.
* Maintain the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability.
* Ensure that customer complaints are investigated and promptly resolved.
* Ensure that all employees are committed to the principles and ethics of KIA.
* Review key performance indicators.
Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
* Responsible for the performance and development of the Account Executives.
* Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
* Provides timely feedback to senior management regarding performance.
* Assists Account Executives in preparation of proposals and presentations.
* Controls expenses to meet budget guidelines.
* Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.
Retail Sales Supervisor
Dufry (Duty Free Stores) - Alexandria (Borg ALarab)- EgyptSeptember-2010 - August-2012
* Manage retail staff, including cashiers and people working on the floor.
* Ensure pricing is correct.
* Work on store displays.
* Evaluate on-the-job performance.
* Ensure merchandise is clean and ready to be displayed.
* Maintain inventory and ensure items are in stock.
* Ensure promotions are accurate and merchandised to the company’s standards.
* Ensure standards for quality, customer service and health and safety are met.
Monitoring showroom sales activities.
* Training my sales team.
* Member of Chrysler and Volkswagen Egypt teams.
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models;
inspecting automobiles.
* Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community
activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
* Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models;
building rapport.
* Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and
services.
* Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining
provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.