Medical Licensing Manager
Sidra Medical and Research Center
مجموع سنوات الخبرة :27 years, 2 أشهر
Managing, leading and implementing the licensing process for medical staff incumbents, including dealing with verification companies or governmental entities. Manage and monitor all medical practitioners’ verifications and ensures that Sidra and staff are in accordance with the licensing process and procedures provided by the Supreme Council of Health (SCH). Ensures medical licenses are up-to-date and checking the status on new Medical license applications. Design and develop the HR Support and Services system for government relations, relocation and licensing.
Tasks & Responsibilities:
• Leading the licensing team and monitoring the workflow and process
• Designing and preparing the government relations reports.
• Coordinating and designing the electronic workflow between HR, Government relations, recruitment and other functions including the process.
• Created and developed the HR Support and Services System for government relations, licensing, relocation, Housing, Travel and Support Services (Information Technology, office services, security, and other functions).
• Training Sidra staff on the work and implementation of the HR support and services systems
• Created a partnership relation between Sidra and SCH to share and implement licensing updates and to smooth the medical licensing processes.
• Work closely with the SCH to facilitate licensing process for Sidra Practitioners.
Lead the learning and Development department in providing a progressive, flexible and balanced training service that seeks to develop the skills, behaviors and competence necessary for the effective performance. Support the Human Resources department with Man Power Planning, Recruitment, Designing policies and Procedures, creating and developing Job Descriptions. As part of the Qatarization Committee within the organization, responsible to plan and facilitate perspective opportunities and development prospective.
Tasks & Responsibilities:
• Lead the design, development, implementation and maintenance of a skills inventory to assist in human resource planning and identification of learning needs.
• Develop & oversee the implementation of the organization policies, Procedures & controls.
• Responsible for the development of Manpower and workforce strategy.
• Creating and maintaining a high performance environment characterized by positive leadership and a strong team orientation
• Research and recommend a complement of internal and external learning programs that align with the organizations business objectives and employee needs.
• Responsible for executing the entire training process, needs assessment, development and/or outsourcing of training programs, including content, delivering of training programs and evaluation of effectiveness of training.
• Lead in maintaining the organization’s mentoring program, acting as the primary contact for employees and managers.
• Responsible for the management and continuous improvement of the program and content.
• Works directly with departments heads to define and coordinate customized programs based on their group’s needs.
• Develop and deliver management information reports to track and benchmark learning and development participation, costs, benefits, etc.
• Manages external vendor relationships.
Tasks and responsibilities:
• Developing Training objectives and Learning Outcomes
• Designing and preparing training programs and material,
• Facilitating and conducting soft skills training programs through Adult learning using visual aids and case studies
Delivered Programs
• Customer Service
• Time & Task Management
• Leadership
Available Programs:
• Communication skills
• Supervisory skills
• Negotiation Skills
• Team Work & Team Building
• Motivation Skills
• Strategic Planning & Organizing Skills
• Call Center Agent skills
• Administrative Skills
Originate and lead Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. Coordinate implementation of services, policies, and programs through the Group’s Division/Department Managers and staff; report to the GM/CEO and serve on the executive management team. As the Group’s HR Consultant, I also assist and advise the GM/CEO, Division/Department Managers and staff about Human Resources practices.
Primary Objectives of my Role:
• Policy Development and Documentation
• Oversee the recruitment process with the group; contact and organize employment opportunities with recruitment agencies.
• Manpower planning strategies and organization
• Salary Structure and Grading System
• Developing Job/Position Description and Job Analysis
• Human Resources Development; Including Learning & Development
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, and High Performance.
Tasks & Responsibilities:
• Responsible for and oversee communication with recruitment agencies to broad-wide the range of search and candidate hunt
• Support Management With Business Planning
• Performance Management and Improvement Systems
• Recruiting and Staffing;
• Organization Development; and Space Planning;
• Employment and Compliance To Regulatory Concerns;
• Employee Orientation, Development, and Training;
• Employee Relations;
• Company-Wide Committee Facilitation;
• Company Employee and Community Communication;
• Compensation and Benefits Administration;
• Workforce Development and Safety;
• Employee Safety, Welfare, Wellness and Health;
• Employee Counseling
Manage and lead the Learning and Development function, which identifies plans, develops and conducts learning and development programs in order to enhance technical and professional development of the employees and support business growth.
Tasks & Responsibilities:
• Lead the identification of learning needs to form the basis for developing corporate learning programs to meet specific job & technical requirements.
• Work closely with the key support functions to modify and customize learning programs.
• Designing competency based trainings
• Developing skills pattern for DOHALAND departments
• Developing, integrating and implementing efficient learning and development strategies.
• Implementing competency based learning programs by providing ongoing support to competency assessment programs and implementation of the related performance management framework.
• Identify learning resources and learning plans, and ensure core job skills and orientation learning programs are in place.
• Evaluating training providers and consultants providing recommendations for improvement.
• Design, develop and deliver customized learning programs using Adult
Learning Methodology.
• Evaluate efficiency & effectiveness of learning programs to determine whether the learning has met the program objectives.
• Evaluate the training program through Modules 1 to 4 (Kirkpatrick Module) to identify the training Return On Investment (ROI)
• Defining Job Competencies profiles with required behaviors
• Designing and establishing the Performance Management System aligned with the company objectives.
• Study, Define and choose appropriate assessment tools to create an assessment center for DOHALAND.
• Design the individual development plans for employees, (IDP) in order to structure their development in line with identified learning needs and career plans
Tasks & Responsibilities:
• Responsible for and oversee communication with recruitment agencies to broad-wide the range of search and candidate hunt
• Develop the department strategy aligned with the vision and mission of EMCOR Facilities.
• Manage the effective achievement of the HR departmental objectives through the leadership of the HR department setting individual objectives.
• Oversee HR department Budget and monitor financial performance versus the budget.
• Responsible for the development of Manpower and workforce strategy.
• Recommend the appropriate compensation, benefits and salary structure.
• Ensure the recruitment is fulfilled in order to meet the organization needs for HR.
• Direct the identification of learning needs in order to insure the design, development and execution of learning programs to enhance employee skills, which meets the current and long-term business requirements.
• Define an optimum organization structure for the HR department.
• Responsible for creating a healthy working environment that fosters good employee relations.
• Develop & oversee the implementation of the organization policies, Procedures & controls covering all areas of the HR department activity so that all relevant procedural/legislative requirements are fulfilled.
• Creating and maintaining a high performance environment characterized by positive leadership and a strong team orientation
• Responsible for Supervising all related Government and Immigration Relations tasks to comply with the Government needs (i.e. issuing visas, residence Permits, Exit Permits, Police Clearances and more)
Job Description:
Responsible for planning, developing, coordinating, delivering and the facilitation of the training. Through emerging the skills and competencies needed by employees to perform their duties both effectively and efficiently. Leading all activities of the training function.
Tasks & Responsibilities:
• Preparing training needs analysis for 1500 employees.
• Preparing yearly training plan (calendar)
• Preparing training budget.
• Liaise and coordinate with divisions and top management for external training programs evaluate and manage vendors for select courses.
• Measuring the ROI for the Training Function.
• Preparing and designing the training material, training modules, tailored made trainings based on the needs of division and the needs of the job holder.
• Customizing technical information about the company into the training materials.
• Delivering & conducting training modules using adult learning.
• Assessing learning outcomes.
Job Description:
• Handling a group of 20 CSRs (Customer Service Representatives) direct supervision and more than 450 CSRs in direct supervision. Conducting with:
• Monitoring performance & Achieving targets.
• Motivating & empowering my team.
• Training and developing their soft skills through Training sessions or by coaching.
• Conducting one-to-one discussion.
I had worked on business development through:
• Initiating and Managing the Developing of CRM (E-Point) project by aligning customer and business needs.
• Making business analysis for the market in terms of our products.
• Designing business reports.
• Designing agent reports to better improve performance management.
• Analyzing CRM activities with a relation to VAS sales and associate trends.
• Working alongside quality assurance department to ensure appropriate documentations.
• Coordination between Contact Center (Call Centre) and Application Support Department to improve and develop business through reports and the CRM system used by the company.
• Managing the training project of all call center agents regarding the new changes and enhancements for the CRM.
Creating products, Pricing, Marketing plan, following up on Sales and Customer Service. Preparing marketing and sales plans. Introducing new products and initiatives to the market. Responsible for a Sales Team to achieve sales targets. In charge of training and orienting the new employees (Sales Team) in the company, developing their sales skills and initiatives. Worked closely with the management team.
Trainee in the departments of Sales and Marketing.