أحمد هيكل

This role participates in remote technical support of IBM HW/SW and may include the following:
- Managing all UNIX services and applications, Power System Support.
- Provides overall support and maintenance of operating system and network connectivity for all AIX systems.
- Monitors system performance and solve performance issue if any to ensure adequate response times for production servers/applications.
- Establish and documents procedures to ensure data integrity including system fail-over and Backup/Recovery.
- Provides reliable backup services, Conducts routine HW and SW audits for AIX servers for compliance with established standards, Polices, Configuration guidelines and procedures.
- Implementing and troubleshooting different AIX solutions like Packages, LVM, NIM, Multibos, WPAR, Ifix/APAR, Upgrade/Migrate, and Booting issue.
- Dump analysis to know reasons for Servers Crash/Hangs.
- Analysis of Performance issues and give recommendations to solve this issue
- PowerVM implementation and troubleshooting.
- Deal with Multi-Pathing between VIOS and different Storage vendors Like IBM, EMC, and Hitachi.
- PowerHA implementation and troubleshooting.

General Administration tasks:
- Training New comes on AIX basics, Administration, and troubleshooting techniques for different issues.
- Customer care training based on relation between IBM and customers.
- Monitor some agent’s metrics and find solutions to push them meeting their targets.
- Time management training.
- Training on how to Maintaining highest client satisfaction.

☑ IT Valley company \[IBM partner- Oracle partner -Red Hat partner\] form ( 1-8-2011 to Now)
Job title: AIX /Redhat Team Leader.
Job description:
- AIX 7 Certified Administrator
- AIX Administration and Implementation over Power systems.
- PowerVM Virtualization implementation and Administration.
- HMC and PowerHA Administration.
- Redhat Administration and implementation over different Platforms including IBM system X and Power Systems.
- Teaching AIX "AN10-AN11-AN12-AN14-AN15-AN21-AP25-AN30-AN31-AN41-AL32" Courses covering AIX administration, Virtualization, Clustering, and Shell Programming.
- Teaching Redhat "RH124-RH135-RH254" courses covering the Redhat administration.

☑ MCIT Scholarship Program Unix Solaris Administration track (from 21/11/2010 to 15/9/2011)
Job title: Candidate in UNIX Solaris track.


- UNIX Solaris essential course.
- UNIX Solaris Admin. I and Admin II courses
- UNIX Solaris Network and Security courses.
- UNIX Solaris Shell programming and Performance courses.
- FreeBSD course (Essential and Administration)
- N+, Security +, and fundamentals of c# programming.

 Syllabus Training Company (from 1/10/2009 to 15/11/2010).
Job title: Networks, Hardware and Software Engineer.
Job description:
- CCNA “Cisco Certified Network Associate” Instructor.
- Troubleshooting the Cisco Router and Switches Problems.
- Implement Networking using Cisco Routers and switches.
- MCSE “Microsoft Certified System Engineer” Instructor.
- Implementing Active Directory, DNS, DHCP, and Child domains.
- Implementing Routing and Net filter on the servers.
- Implementing and Managing ISA.