Ahmed Hisham

• Managed daily operations of multi-regions retail stores from Egypt HQ.
• Conducted bi-annual store visits to assess performance and optimize processes.
• Led sales operations, cost control, and team development to maximize profitability.
• Implemented P&L-based annual objectives aligned with business growth strategies.
• Mentored sales supervisors and managers to drive performance improvements.
• Monitored inventory, sales analytics, and regional market trends to shape strategy.
• Identified new expansion opportunities and ensured compliance with operational policies.
• Elevated customer experience by enforcing brand standards, boosting satisfaction and loyalty.
• Monitored team KPIs, conducted reviews, and aligned development plans with company goals.
• Ensure Delivery, Acceptance, Return, and Transfer Operations comply with Artys procedures.
• Responsible for personal safety at work by observing company regulations.
• Continuously monitor Capacity and Occupancy.
• Achieve and exceed sales and gross margin budgets as set by CEO.
• Scouted and approved new store sites to expand regional presence.
• Responsible for delivering sales & profit targets through management of effective operational procedures.
• Follow-up and advice about expansion plan to meet the main budget goal for business growth initiatives.

• Managed daily operations of multi-region retail stores remotely from Egypt HQ.
• Conducted bi-annual store visits to assess performance and optimize processes.
• Led sales operations, cost control, and team development to maximize profitability.
• Implemented P&L-based annual objectives aligned with business growth strategies.
• Mentored sales supervisors and managers to drive performance improvements.
• Monitored inventory, sales analytics, and regional market trends to shape strategy.
• Identified new expansion opportunities and ensured compliance with operational policies.

• Achieve/exceed sales, margin, and P&L targets through strategic planning and weekly performance reviews
with store teams.
• Ensure efficient store operations, inventory management, and compliance with company policies and local
laws.
• Uphold service standards, resolve complaints, and act on feedback to boost satisfaction.
• Recruit, train, and mentor store managers/staff; monitor KPIs, attendance, turnover, align development with
company goals.
• Track trends, competitors, and consumer behavior to identify growth opportunities and adjust strategies.
• Scout/liaise for new store locations, renovations, and cost-effective lease agreements.
• Ensure compliance with VM guidelines, optimal stock levels, and timely product displays to maximize sales.
• Monitor expenses, approve budgets, and implement cost-saving measures without compromising brand
standards.
• Supervise deliveries, stock transfers, and warehouse efficiency to minimize over/understocking.
• Implement campaigns, promotions, and local branding initiatives in line with corporate strategies.
• Reduce stock loss/theft through audits, security protocols, and staff training on compliance.
• Ensure stores adhere to safety regulations and report hazards promptly.
• Partner with HR on staffing, disciplinary actions, and policy updates to maintain legal/ethical standards.
• Liaise with HQ (finance, construction, marketing) to align store operations with company objectives.
• Address escalated issues (customer, operational, or staff-related) and propose solutions to senior leadership.

➢ Responsibilities:
• Ensure store’s visual order to be within company’s standards, to co-operate with Visual Group Department.
• Ensure the products to be exposed in right way and exhibition of right product at right time and right place of the store considering the season circumstances and according to visual directives.
• Take necessary precautions in order to prevent stock deficits, weekly sample product counting to be done and related report to be prepared.
• Carry out all the continuous and situational audit criteria published by Audit Department and organization of daily, weekly and monthly jobs according to plans.
• To perform rayon controls in accordance with the Daily Store Audit Control List.
• Continuously monitoring of cost which can be controlled.
• According to the weekly topic determined by head office; to manage Mediterranean Meeting, to share weekly topic with the employee and to raise employees’ motivation in order to achieve the objectives
• Ensure the delivery, acceptance, return and transfer operations of products in accordance with the procedures.
• Form the Monthly Demand List and share with the related executive, to guarantee all the necessary materials to be present in sufficient amount, order and supply the materials that are decreased at the right time.
• Perform all the necessary preparations and operations to achieve the sales objectives, to fulfil the weekly and monthly objectives with use of right and effective sale techniques.
• Monitor the product details and performances, to perform effective stock and sales management, to control capacity and occupancy, to determine products’ weekly sales and to perform class analysis, to request for RPT and return when necessary, informing the regional manager and merchandising department.
• Ensure all the financial and official operations in the store to be performed according to laws and procedures, to control and approve safe extracts, cash safe reports and invoices/dispatch notes.

➢ Responsibilities:
• Analyze and follow up on Sales & Profit KPIs for your department with the Visual Merchandisers.
• Ensure secure that actions are taken to maximize selling.
• Ensure support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution.
• Responsible to set the hours plan for your department in line with the sales budget with store management team.
• Ensure proper scheduling for your department to maximize conversion and enable commercial activities (department moves, Sale, Deals, etc.) keeping within the frame of the hours plan with store management team.
• Plan and prioritize actions together with team that have a clear impact on selling.
• Ensure Store Operations and Best Practices are followed in your department and throughout the store. This includes, but is not limited to: truck planning, intraday, garment care, etc.
• Ensure the maintenance of your department is managed in a cost-efficient way to meet OVS standards and initiate actions accordingly with store management team.
• Manage the recruitment, training, development and succession planning for your department team in line with OVS HR best practices
• Evaluate and manage the performance of your department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance.
• Actively work with a talent pipeline within your department/store to support the business needs.
• Ensure clear communication to Store team on business performance, company culture and training focuses through daily Behind the Seams Meetings and participating in weekly Leadership Meetings.
• Carry out supervisory responsibilities in accordance with OVS policies & applicable laws including approving time off requests, pay, location or title changes, conducting terminations & corrective actions & making employment decisions.
• Maintain overall store responsibility of store in absence of Store Manager

➢ Responsibilities:
• Actively work with the Department Manager/Store Manager to support the business needs.
• Plan and prioritize actions together with your team that have a clear impact on selling.
• Ensure the stores execution continuously meets H&M standards and follow up using the customer experience tool.
• Ensure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer Experience.
• Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example to be excellent role model for them.
• Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with store management team.
• Perform all store routines, including the opening and closing of the store, following all Company practices and procedures.
• Ensure that the truck is processed and follow up to ensure the execution according to guidelines.
• Actively prevent loss and ensure the store follows appropriate safety and security guidelines.
• Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly.

➢ Responsibilities:
• Stock shelves with goods awareness.
• Answer queries from customers.
• Attach price tags to merchandise.
• Deal with customer ex/ref transactions.
• Support cash processing and card payments.
• Participate in stock management and control.
• Work within established guidelines with brand.
• Receive and store stock from weekly shipments.
• Support/assist store vm to display garments as well.
• Guide and give advice to customers on product selection.
• Make cross/up selling products to increase purchase amounts.
• Assist customers locate the products and goods they desire.
• Follow up the store clean and tidy includes mopping and hovering.