Ahmed Hisham

• Managed daily operations of multi-regions retail stores from Egypt HQ.
• Conducted bi-annual store visits to assess performance and optimize processes.
• Led sales operations, cost control, and team development to maximize profitability.
• Implemented P&L-based annual objectives aligned with business growth strategies.
• Mentored sales supervisors and managers to drive performance improvements.
• Monitored inventory, sales analytics, and regional market trends to shape strategy.
• Identified new expansion opportunities and ensured compliance with operational policies.
• Elevated customer experience by enforcing brand standards, boosting satisfaction and loyalty.
• Monitored team KPIs, conducted reviews, and aligned development plans with company goals.
• Ensure Delivery, Acceptance, Return, and Transfer Operations comply with Artys procedures.
• Responsible for personal safety at work by observing company regulations.
• Continuously monitor Capacity and Occupancy.
• Achieve and exceed sales and gross margin budgets as set by CEO.
• Scouted and approved new store sites to expand regional presence.
• Responsible for delivering sales & profit targets through management of effective operational procedures.
• Follow-up and advice about expansion plan to meet the main budget goal for business growth initiatives.

• Managed daily operations of multi-region retail stores remotely from Egypt HQ.
• Conducted bi-annual store visits to assess performance and optimize processes.
• Led sales operations, cost control, and team development to maximize profitability.
• Implemented P&L-based annual objectives aligned with business growth strategies.
• Mentored sales supervisors and managers to drive performance improvements.
• Monitored inventory, sales analytics, and regional market trends to shape strategy.
• Identified new expansion opportunities and ensured compliance with operational policies.

• Achieve/exceed sales, margin, and P&L targets through strategic planning and weekly performance reviews
with store teams.
• Ensure efficient store operations, inventory management, and compliance with company policies and local
laws.
• Uphold service standards, resolve complaints, and act on feedback to boost satisfaction.
• Recruit, train, and mentor store managers/staff; monitor KPIs, attendance, turnover, align development with
company goals.
• Track trends, competitors, and consumer behavior to identify growth opportunities and adjust strategies.
• Scout/liaise for new store locations, renovations, and cost-effective lease agreements.
• Ensure compliance with VM guidelines, optimal stock levels, and timely product displays to maximize sales.
• Monitor expenses, approve budgets, and implement cost-saving measures without compromising brand
standards.
• Supervise deliveries, stock transfers, and warehouse efficiency to minimize over/understocking.
• Implement campaigns, promotions, and local branding initiatives in line with corporate strategies.
• Reduce stock loss/theft through audits, security protocols, and staff training on compliance.
• Ensure stores adhere to safety regulations and report hazards promptly.
• Partner with HR on staffing, disciplinary actions, and policy updates to maintain legal/ethical standards.
• Liaise with HQ (finance, construction, marketing) to align store operations with company objectives.
• Address escalated issues (customer, operational, or staff-related) and propose solutions to senior leadership.

• Managed full P&L, team, inventory, visual merchandising, and customer experience for a high
traffic flagship fashion store.
• Delivered consistent sales growth and met all KPI targets through targeted team coaching,
sharper floor management, and disciplined execution.
• Supported new store openings for LC Waikiki and OVS across major Egyptian malls
(2018-2022), partnering with operations and visual merchandising teams.

• Managed department-level P&L, sales performance, visual standards, and team productivity
within a high-volume international fashion retailer.
• Drove KPI compliance and visual merchandising consistency in line with the Italian brands
global guidelines.

Responsibilities:
• Actively work with the Department Manager/Store Manager to support the business needs.
• Plan and prioritize actions together with your team that have a clear impact on selling.
• Ensure the stores execution continuously meets H&M standards and follow up using the customer experience tool.
• Ensure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer Experience.
• Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example to be excellent role model for them.
• Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with store management team.
• Perform all store routines, including the opening and closing of the store, following all Company practices and procedures.
• Ensure that the truck is processed and follow up to ensure the execution according to guidelines.
• Actively prevent loss and ensure the store follows appropriate safety and security guidelines.
• Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly.

Responsibilities:
• Stock shelves with goods awareness.
• Answer queries from customers.
• Attach price tags to merchandise.
• Deal with customer ex/ref transactions.
• Support cash processing and card payments.
• Participate in stock management and control.
• Work within established guidelines with brand.
• Receive and store stock from weekly shipments.
• Support/assist store vm to display garments as well.
• Guide and give advice to customers on product selection.
• Make cross/up selling products to increase purchase amounts.
• Assist customers locate the products and goods they desire.
• Follow up the store clean and tidy includes mopping and hovering.