Banking | Business Process Consultant | Project Manager | Change Enabler | Coach
various companies
Total years of experience :43 years, 9 Months
• Developing the Pre-Sales Function for a major integrator/operator of Financial Entities Automation in Egypt.
• Lead Consultant, development of Business Blueprint and PoC for a Gulf State’s specialized government agency program - towards embracing BPM.
• Project Manager, a major mobile operator’s Loyalty Program automation and management, Egypt.
• Participated in demonstrating a global leader's Core Banking System solution for a Gulf State's central bank's business transformation.
• Deployment of Change Management processes within a specialized Gulf bank’s IT Governance over business demand and projects progress.
• Defining IT strategy and business applications needs for a Mortgage Finance company.
• Egyptian Banking Institute- (EBI) certified Facilitator / Trainer.
• Facilitator, Banking Track, EFE - Education for Employment-Egypt, enabling young graduates to secure a first job and advance in a career.
• Adviser on establishing the Egypt Chapter of the Association of Fundraising Professionals (AFP) - in support of Philanthropy practices in Egypt.
A Start-up transactions processing Co., found by Banque Misr, Commercial Int’l Bank (CIB), and Egypt Post,
Designed, Promoted, and Implemented the Giro multi-partner mass inter-bank payments (Payables & Receivables) processing - at member banks, billing & payments companies, and The Post as the customer service front-end.
Projects Management, Business process identification, analysis, improvement, and allignment.
• Restructured, Streamlined and Documented a leading Saudi Bank's Operations & Technology Group administration processes and Vendor Management functions integration.
• Assessed, Redesigned, and Documented a leading Saudi Bank's e-Banking/Channel Processes - integrating future Acquirer/Issuer Management System (RS2 BankWorks), New Switch (IST), and e-Channel Monitoring System (Datawest ConCenter).
• As-Is and To-Be QA and Change Management towards developing best practice business support process models and functional specifications for a Shell Oil & Gas EP partner, as basis for selection of best-fit ERP solution (Finance / Admin / Materials / Contracts / HRM).
• User interface Arabization of Billing and Customer Care system for an Arab public telecom corporation.
• Promoted group corporate restructure, and coordinated activities and tasks between Board and Group member companies.
• Promoted family business dynamics among owners' younger generation with a view for coprporate sustainability.
Founding of the Egyptian Junior Businessmen Association (EJB); an extracurricular activity.
Developed the Operations Blueprint for a major Securities Brokerage, and a Portfolio Management company - in compliance with (then) Egyptian Capital Market Authority mandates to enforce transparency.
Retail Banking Division
• Member, Software User QA Team for Core Banking Systems migration to Unix environment.
• Participated in developing the Retail Banking Strategy towards year 2000; with the Objective to achieve set contribution to bank’s income.
• Coordinated, and, participated in developing content of NCB proprietary management development series for “Branch Manager Workshop”, and “Customer Service Workshop”.
• Developed the Competitor Intelligence Encyclopedia.
• Participated in tracking NCB's service quality "Mystery Shopper" Program.
• Promoted the data warehousing initiative for decision support .
• Member, Focus Group for CIF Data and Quality Improvement.
An Extracurricular activity.
Information Systems Division.
In cooperation with accenture (Andersen Consulting):
• Streamlined and restructured the Help Desk organization; supported by Lotus Notes’ GroupWare workflow standards.
• Planned and coordinated the (then) New Core Banking System conversion and implementation roll-out program.
Information Technology Division.
• Member, task force for evaluating the Credit Department processes with a view to implement a suitable document management system.
• Planned and implemented Office Automation solutions in response to business functional requirements.
• Developed and edited procedures manuals and user’s guides.
Planning and Business Development Div.
PAYMENT SYSTEMS
• Coordinated the VISA Card Launch Program
• Participated in setting up the Card Center and launching MasterCard Debit Card Program
• Effectively participated in developing the Card Management System - defining business requirements, functional specifications, system implementation, and certification
• Monitored MasterCard acquirer business operations in Saudi
• Implemented the EDI link with MasterCard International.
• Constructed NCB’s 5-year Cost/Benefit Analysis for the evelopment of a competitive payment cards business in Saudi
• Planned NCB’s joint TC issue and EFT program in cooperation with MasterCard Int’l and American Express Bank respectively
ECM - ENTERPRISE CONTENT MANAGEMENT
In a value-added consulting capacity for a primary NCB client, conducted a comprehensive study of technology alternatives for applying document management and retrieval facilities
C R M
Participated in defining business and functional requirements for the Branch Marketing and Customer Call Monitoring Program
BUSINESS TRANSFORMATION
• Member, Support Group for NCB’s Master Automation and Business Reengineering Plan in cooperation with Arthur D. Little Int’l and Booz Allen & Hamilton Int’l, respectively
• Participated in the study for centralizing the Inter-Branch Clearing and Settlement System
• Developed the annual Branch Performance Statistics database
FINANCIAL ENGINEERING
• Supported NCB’s Asset/Liability Management System in cooperation with Booz Allen & Hamilton Int’l
• Constructed the Departmental Budget Analysis Prototype
MARKET RESEARCH
Constructed the year-end financial Competitive Analysis Prototype for the Saudi Commercial Banking Sector performance
SECURITIES
Implemented and maintained NCB’s Securities Custody Service Management System
INT'L TRADE FINANCE
Participated in assessing the L/Cs operations and defining the selection criteria for evaluating a most suitable automation solution
Participated in arabizing the user interface of a Hospital Management System.
Coordinated the (then) new core banking system training program.
An extracurricular activity.
Evaluation of the English Translations of the Meanings of the Glorious Qur’an towards a native Arabic-based translation.
Dep't Chairman's Outstanding Academic Achievement Award 1980 - 1981