Customer Service Representative
Primary Health Care Corporation
Total years of experience :22 years, 7 Months
•Ensure coordination of communication between patients and families and medical staff.
•Provide patients and families with information on hospital services, procedures and protocols.
•Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers.
•Respond to patient inquiries regarding physicians and services.
•Ensure that all concerns and complaints directed to the concerned personnel
•Perform crisis intervention duties with a view to facilitate resolutions.
•Effect change within the hospital system to ensure that patient experience enhanced.
•Suggest improvements to present hospital systems in a bid to make the system more workable.
•Provide feedback to patients and families regarding their concerns and complaints.
• Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
•Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, and quality and customer-service standards, resolving problems, completing audits identifying trends, determining system improvements, implementing change.
•Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans
•Identifies marketing opportunities by identifying consumer requirements defining market, competitor's share, and competitor's strengths and weaknesses forecasting projected business; establishing targeted market share.
•Accomplishes marketing and organization mission by completing related results as needed.
•Provides information by collecting, analyzing, and summarizing data and trends.
• Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities.
• Supervising the customer service representatives team and ensuring that all the customers receive immediate service.
• Handling all inquiries and requests of customers, and resolving the problems swiftly.
• Following up with complaints or inquiries of customers, collecting previous due payments, issuing customer refunds, and forwarding customer concerns to upper level management when required.
• Identifies Trendsetter Ideas By Researching Industry And Related Events, Publications, And Announcements; Tracking Individual Contributors And Their Accomplishments.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Building & Manage Company and Customer Data Base.
• Provide database quality control & ensure that data is being entered accurately.
• Acting Distribution Manager
• Establishing and implementing Distribution strategies, plans, and objectives.
• Supervising the cost, quality, quantity, and good efficiency of the Distribution plan.
• Supervised and coordinated activities of the distribution team.
• Implementing and supporting programs and policies of organization.
• Making agreements with the authorities responsible for the distribution channels.
• Making statistics and reports about Distribution activities.
• Collect data about companies, make sales calls, set sales meetings, & develop relationship with clients.
• Generating new accounts and working existing accounts
• Meeting print and online deadlines.
• Prepare monthly report.
• Managing, Supporting and Training sales executives.
• Assessing the situation and determining an appropriate suitable course of action.
• Ensuring that they follow all company protocols while dealing with customers.
• Submitting reports to the Branch manager.
• Responsible for the performance and development of the Account Executives.
• Insures that all Account Executives meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
• Collect data about companies, make sales calls, set sales meetings, & develop relationship with clients.
• Acting team leader, & trained new Staff members.
• Generating new accounts and/or working existing accounts.
• Average of 97% of target achieved.
• Top Performer: Won no. 4 out of 280.
• Meeting print and online deadlines.
• Prepare monthly report.
• Worked as a member of a team on selling clients on advertising options and increasing their presence in all products:-
1. Printed Yellow Pages Directories
2. www.yellowpages.com.eg , provides complete electronic advertising solutions .
• Average of 151% of target achieved.
• Meeting print and online deadlines.
• Prepare monthly report.
• Generating new accounts
• Work in the accounting department, work restrictions and follow-up billing and banking operations.
• Bookkeeping
Accounting and Production Assistant
Work in accounting, procurement and supervision