Digital Marketing Officer
zamzam bank s.c
Total years of experience :14 years, 0 Months
Responsible for overseeing the planning, development, and execution of an organization's marketing and advertising initiatives online and offline.
*Responsible is to generate revenue by increasing sales through successful marketing for the entire organization, using market research, pricing, product marketing, marketing communications, advertising, and public relations.
*Ensures the organization's message is distributed across channels and to targeted audiences in order to meet sales objectives.
Arabic Call Center Agent
The Call Center Agent is responsible for delivering exceptional customer service via phone and email. They promptly address inquiries, resolve concerns related to airline travel, and contribute to a collaborative team environment. Effective problem-solving skills and a commitment to excellent service are essential.
Day-to-day Responsibilities:
- Answer calls regarding general information about Silver Airways flights and address customer concerns.
- Navigate computer terminals to view screens, send/receive email correspondence, and assist customers.
- Sell ancillary products during incoming calls.
- Conduct online searches for miscellaneous travel-related information.
- Process bookings and ticket exchanges.
- Assist Arabic-speaking customers.
- Work both independently and as part of a team.
- Perform other assigned duties.
Build, plan and implement the overall digital marketing strategy
*Manage the strategy
*Manage and train the rest of the team
*Stay up to date with the latest technology and best practices
*Manage all digital marketing channels
*Measure ROI and KPIs
*Prepare and manage a digital marketing budget
*Oversee all the company's social media accounts
*Manage and improve online content, considering SEO and Google Analytics
*Build an inbound marketing plan
*Forecast sales performance trends
*Monitor competition and provide suggestions for improvement
*Build our digital marketing roadmap for clients
*Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
*Measure ROI and KPIs and prepare budget
*Develop specific campaigns to create and maintain high levels of customer interaction
*Oversee our social media accounts
*Manage and improve online content, considering SEO and Google Analytics
*Forecast sales performance trends and act proactively to increase our market segment
*Liaise with Product, Design and Sales directors to increase client satisfaction through cohesive strategies
*Motivate digital marketing team to achieve goals
*Monitor competition and provide ideas to stand out
*Stay up-to-date with digital technology developments
Plan event with attention to financial and time constraints
*Book venues and schedule speakers
*Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost
*Negotiate with vendors to achieve the most favorable terms
*Hire Personal
*Manage all event operations (preparing venue, invitations etc.)
*Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
*Oversee event happenings and act quickly to resolve problems
*Evaluate event’s success and submit reports
Identifying and recruiting prospective candidates using a variety of channels
*Assessing candidates to ensure qualification match, cultural fit and compatibility
*Conducting confidential interviews, checking references and credit
Deliver top-notch student educational experience with unparalleled customer service
*Ensure that students trust and follow the Wall Street English Method
*Conduct orientation classes, give academic advising sessions and assist students
with multimedia lessons and the digital book material
*Provide feedback and motivation to students in the multimedia Speaking Center
*Advise students on how to achieve their educational goals
*Motivate students throughout the course both in person and over the phone
*Collaborate with Educational Consultants to facilitate Renewals and Referrals
*Create a fun, all-English learning environment