احمد الغراوي

Part Time Job.

Responsible of boosting enterprise solutions market, for creating new opportunities in small market, today Iraqi marked start the transformation from legacy into digital business for the market emerging and legacy business, the needs for social media selling take a good part of business here.

managing customer meeting to drive business mindset to adopt industry best practices, multiple business processes. Collaborates with sales team to design innovative solutions that have significant industry-wide impact,
targeted industries (Fintech, Utilities, Smart Cities) with products line (ERP, GRC, Payment Tech., AML, Business Process Automation, Information business ) and adopting best ISACA standers .

As a Director my role is to plan and support enterprise orchestration to have an architecture of information services harmony, integrity, security, quality and a governance of information exchange. By adopting best industry IT standards like to Togaf and Cobit, plan IT service portfolio architecture, Service type, delivery and retention.

Design IT information exchange plan during the build of requirement electronic payment solution using TSYS-Prime Card management system and SAP ERP

Successful achievement of solutions for (Deign, plan and operation)

• SAP ERP system.
• ITSM ticket Solution.
• Cash Collection Solution.
• SharePoint Enterprise Business Process Automation.
• Call Center Enrolment Process enhancements.
• Paperless Government Document processing and follow.
• Build IT process to manage customer Demand Process and BPA system.
• ISO Auditing compliance Process Automation.
• SAP Hybris C4C Sales.

As a Presales Expert my role is identifies, understands, and defines customer needs in order to develop and maintain standard product demonstrations and materials to close business and increase revenue. Provides additional support to account executives and conducts demonstrations for strategic purposes, including tradeshows. The Presales Expert I have to be most knowledgeable persons on a given SAP solution in the Business unit, which I support on HCM, FICO and MM.

Also I support the country sales executives personally or through building a strong team of SAP presales solution experts to supporting hunted opportunity

Presales SAP (MOO, MOE)

IRAQ Ministry of Oil

• Assists and participates in developing RFI, RPF and RFQ responses.
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
• Helping sales executives by making technical presentations, answering technical questions and managing customer trial through r-mail, phone and on-site visits.
• Creating proof of concept and prototyping solutions using the firm's software platform.
• Actively taken a role to ensure that all sales target are achieved in the territory.
• Leverage client satisfaction and client relationship to grow existing accounts.
• Understanding of the consulting process, handle client meetings and workshops, draw up solution approaches, and present findings
• Build long term relationships to ensure strong revenue pipeline
• Pre Sales consulting and establishing excellent relationship with customers

Projects Completed

A- (IRAQI Telecom Public Network) LHS (BSCS IX) Billing System Project Manager

• Work as interface between customer and overseas BSCS team of expert, during the face of business facts collection and analyses to have the final project scope.
• Responsible for management of installations of software and hardware together with appropriate specialist support.
• Develop and manage a local team of appropriate specialist support (i.e. Oracle, Sun).
• Develop testing plans together with Solutions.
• Development Manager Conduct testing and receive sign-offs from customer.
• Continuously have input to team improve process, quality and overall deliverables.
• Conduct operational (and some technical) training to selected ITPC staff where necessary.
• Analyze the current Billing Running System and prepare a proposal.
• Analyzes ITPC business telecom
• Build different rate plans, Implementation and testing
Analyses for 14 different switch types (ZTE, Lucent, Quicktel …etc) to Identify CDR format to build suitable translator.

B- (ITPC data center) renovation project (Project Manager)

• Ensure project execution millstones As per the project scope and schedule
• Ensure quality of project implementation
• Develops the network infrastructure with TP network designers team
• Observe installation of Datacenter component
1. A/C system
2. Firefighting system
3. 200k UPS system
4. FC/wire network installation

C- Technical Expertise
• Configure sun servers (Sun Fire UltraSPARC IV+)
• Install Oracle 10.2.0.1(application and database)
• Platform preparation
• BSCS configuration
• Windows 2003 server preparations
• BSCS Rating and Billing operations

Projects (involved)

Geneva Billing System Project
Test and Acceptance
• Plan the project, catering to the requirements with Revenue Dept., Marketing Dept.
• Plan and schedule the project by preparing a Gantt chart for the entire project.
• Supply the Billing team with the pre-agreed parameter for the Billing Engine.
• Check the Rating Catalog Parameter, Cost band, Rate Zone, Call Prices.
• Check the product configuration, system configuration and Check the Customer accounts data
• Make test calls data and generate bills
• Put the billing system on the test period and produced bill
• Send test bills to Revenue Dept. For check
• Apply new fixes
• Develop shell script to automate daily tasks

ALCATEL Mediation System
Collect facts about ALCATEL NMC standard parameter
• Contact the Mediation provider ALCATEL parameters
• Prepare the HW and SW,
• On site installation (Linux Server), stability Testing
• Test acceptance, Apply license

Business Analysis
Study the existing Customer care behavior and the business process.
• Analyze the feasibility of incorporating the contemporary business processes.
• Prepare database system ER Diagrams
• Help programmers team to build the Customer Care interface using ORACLE database

Other Billing Projects and Task
• AIX 5.1 Unix Admin assistant, IBM P670
• Develop Interface the Customer Care System with IN (Alcatel)
• Geneva Billing system Configuration
• Geneva Rating Catalog Configuration
• Geneva Product Configuration
• Geneva System Monitor

Network security Tasks
• Prepare a real study about current network backdoor
• Prepare a fixing plan to close the security holes
• Prepare and publish a net work security

A- YTEL IT Senior applications developer Mar 2002

• Business analyses and design
• Applications Development using VB6
• Deliver Training Course for Sun Solaris Admin 1
• Support NIIT to manage the Faculty Training.
• Participate as one Team developer in Yemen Electricity Scada system using VC++
• Participate as one of Team developer of YTEL Com text transliterate


B- NIIT training Center Head (director) (YTEL project) Aug 2001

• Liaison with Corporate customers.
• Implement Business Plan, and prepare sales strategy.
• Research and source new business targets.
• Advocate and implement new marketing ideas and procedures.
• Analyze market and competitor situation, and market trends.
• Planning and monitoring the business development process.
• Render exceptional customer service.
• Training in the fields
1. Linux Red hat
2. ORACLEDeveloper
3. A+
4. MCP

C- Senior Faculty ()
• Monitor the faculties performance and plan enchantment training
• Collect feed students feedback about the training center
• Schedule monthly student presentation to increase student dependability
• Trainer :
1. Unix training
2. Linux Red hat Training
3. C++ under Linux
4. Oracle Developer Training
5. Sun Java programming
6. MS-VB6 programming
• Network Admin of Training Center Server firm ( windows 2000 PDC, lotus email Server, SCO UNIX, Red Hat Linux training Server, UNIX Solaris8 training Server).

help customers to build LAN network

Achievements

• Signature Viewer Integrated with Banking system
Build a picture view with assembly language to be embedded with old FoxPro database of the banking company

• Document Archiving system
System analysis and design of the archiving system, lead the developer team to build a visual basic interface for the archiving database

Project
Hospital System Analysis
- Prepare a study for the current paper system weakness and designee a new proposed database system (include ER Diagram)

Build new Hospital Automation System
- Design and Implement a new system to follow up the hospital Income, Expense patients Treatment reports.

Provide IT desktop and software services

- Team Member that building army payroll system using Oracle forms 4
- maintain RT_UNIX