Ahmedo Hamido

- Supervise the efficient operations of reception including check in/out
procedures room allocation, Support team members in handling guest requests and enquirers to ensure a positive outcome is achieved, Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
- covering night manger in annual vacation and preparing all reports and check all transactions during the day shift and making sure all transaction have sublimated accordingly.
- preparing and send daily reports, late check out, room move, room

- welcome and greet guests, answer and direct incoming calls, inform
guests of hotel rates and services, make and confirm reservations for guests, ensure proper room allocation, register and check guests in, confirm relevant guest information, verify guest's payment method, verify and imprint credit cards for authorization, issue room keys and direct guests to the room compute all guest billings, accurately post charges to guest rooms and house accounts.
complete and maintain any incident reports, daily activity reports or other reports requested by management, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Upload all check in from hotel system to CID system and daily audit
between Opera and CID system to make sure no discrepancy between the two system, answer internal phone calls and assist all guests with all inquiries during the stay and handle guest complain during the stay.
• Upload all check in from hotel system to CID system and daily audit
between Opera and CID system to make sure no discrepancy between the two system
• Answered internal phone calls and assist all guests
with all inquiries
during the stay and handle guest complain during the stay.
• Devoted special emphasis to punctuality and worked to maintain
outstanding attendance record, consistently arriving to work ready to start immediately.
• Followed quality standards and procedures to minimize errors and
maximize customer satisfaction.

• Communicating with target audiences and managing customer relationships.
• Managing the production of marketing materials, including leaflets, posters, flyers.
• Organizing photo sessions
• Devising and presenting ideas and strategies
• Weekly and Monthly report for sales growth
• Connecting offline clients to our social media channels and on spot campaigns
• Analyzing the market price based on seasons demand and competition

• Presenting, promoting and selling products/services using solid arguments to existing and prospective customers
• Performing cost-­benefit and needs analysis of existing/potential customers to meet their needs
• Establishing, developing and maintaining positive business and customer relationships