Acting as Head
nbad bank
مجموع سنوات الخبرة :2 years, 7 أشهر
1. Acting as Head teller at National bank of Abu Dhabi (NBAD): (Oct.2011 TO Current)
2. Uniteller - branch operation - Barclays bank Egypt: (Oct. 09 TO Oct.2011)
• To provide a counter service, local currency and basic international, to bank customer and other member of the public.
• To provide administrative support within the outlet.
• To receive customer complaints, record them and take all reasonable steps to resolve them in the eyes of our customer.
• Operate a local currency / foreign till.
• Answer queries referred by customer, verbally or by telephone.
• Understanding and reacting to a variety of customer and staff moods and personalities.
• Operating a counter terminal and effecting local maintenance and control.
• Build client relationship with counter customer to spot cross selling opportunities.
• Control of cash holding and completion of related documentation.
• All operation & back office duties in the branch ( certified cheque - bank drafts - internal transfers - outward transfers - time deposit - safe box - pin number custody - stop payment - unallocated transfers - KYC daily reports - chq books custody - saving certificates custody - returned chq)
• Ensure that customers are directed to the most appropriate delivery channel to meet their needs.
• Achieve operational rigor excellence in all aspects of procedures and process undertaken to ensure satisfactory audit.
• Ensure that branch operation duties are carried out on timely basis ensuring the provision of word class customer services.
• Ensure compliance with operation risk and rigor requirements e.g. KYC and money laundry.
• Through knowledge of relevant of operating instructions and audit requirements and full understanding of all operation transaction.
• Through knowledge of relevant legislation (i.e. KYC & money laundry)
• An understanding of banks tariffs, products and services.
• A good understanding of processing center operation e.g. cheque books, statements and plastics.
Tasks and duties:
• Providing banking services according to Barclays principles.
• Advising clients on deposit product, borrowing needs & utilization of a full range of products & services.
• Cross selling to Barclays products (credit cards, personal loans, car loan)
• Grow network of clients using different sources.
• Build effective relationships with branch staff and key support functions.
• Share knowledge experience and best practice with other team member.
• Provide cover for cash manager at all levels when required.
• Provide honest, direct and constructive feedback to others
• Agree performance development objectives with the team leader.
• Responsible for the main key of the vault.
• Responsible for filling cash & operation documents.
• Make a relief in other branches such as (heliopolise - Sheraton -Nasr city - New Nozha) & my home branch is kattameya.
2009 Bachelor of Commerce, accounting department, Ain shams university Grade: fair