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AHMED RADI SALEM ALSARAIREH, Senior Technical Support Officer

AHMED RADI SALEM ALSARAIREH

Senior Technical Support Officer·Manaseer Machinery Trading,

Jordan

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 12 years, 5 months

Senior Technical Support Officer

January 2019 - Present

Manaseer Machinery Trading,

Amman, Jordan

January 2019 - Present

• Manage daily support operations and ensure rapid response to internal and external client
issues.
• Provide desktop and network support for Windows and Mac users across multiple
departments.
• Led implementation of new backup and antivirus systems across the company.
• Delivered user training and technical documentation to enhance IT efficiency.
• Support the sales team with technical insights and solution recommendations.

Company industry:
Automotive Dealership & Distributor

Technical Support Officer

January 2016 - Present

Manaseer Machinery Trading,

Amman, Jordan

January 2016 - Present

• Provided front-line support, resolved hardware/software issues, and escalated critical cases.
• Contributed to improving system uptime through proactive monitoring and maintenance.
• It played a key role in the migration to Windows 10 and updated network infrastructure.

Company industry:
Automotive Dealership & Distributor

IT Helpdesk Support

January 2014 - January 2016

Nuqul group

Amman, Jordan

January 2014 - January 2016

Company industry:
Public Administration

Education

Al Isra University

February 2014

February 2014

Bachelor's degree, Software Engineering

Jordan

Skills

Technical Support
Expert
Technical Support
Expert
A+ Certified
Expert
A+ Certified
Expert
MCSE
Expert
MCSE
Expert
Oracle HR
Expert
Oracle HR
Expert
Software Engineering
Expert
Software Engineering
Expert
Teamwork
Expert
Teamwork
Expert
Team Leadership
Expert
Team Leadership
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Expert
TROUBLESHOOTING PROBLEM SOLVING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
Active Directory
Expert
Active Directory
Expert
solving troubleshooting
Expert
solving troubleshooting
Expert
Troubleshooting
Expert
Troubleshooting
Expert
searching
Expert
searching
Expert
Network
Expert
Network
Expert
WLAN
Expert
WLAN
Expert
MCSE
Expert
MCSE
Expert
A+
Expert
A+
Expert
Remote Desktop
Expert
Remote Desktop
Expert
CCTV
Expert
CCTV
Expert
Technical Support
Expert
Technical Support
Expert
IP PHONE
Expert
IP PHONE
Expert
windows server
Expert
windows server
Expert
windows 7
Expert
windows 7
Expert
outlook
Expert
outlook
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
Problem Solving
Expert
Problem Solving
Expert
People Management
Expert
People Management
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Installation
Expert
Installation
Expert
Desktop Support
Expert
Desktop Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
system administration
Expert
system administration
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
Basics of digital marketing
CompTIA A+
Nov 2015
MCSE
Mar 2015
ORACEL 10G
Feb 2012

Training
Basics of digital marketing
Google
May 2020
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Hobbies and interests

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