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Ahmed Samir Abd el Hameed ali, Technical Support Services Specialist (TSS) Egypt

Ahmed Samir Abd el Hameed ali

Technical Support Services Specialist (TSS) Egypt

IBM Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, Electronics & communication
Experience
17 years, 3 Months

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Work Experience

Total years of experience :17 years, 3 Months

Technical Support Services Specialist (TSS) Egypt at IBM Egypt
  • Egypt - Cairo
  • My current job since July 2013

Technical Support Services Specialist (TSS) Egypt
IBM Global Technology Services (GTS)
IBM Digital Sales

Sales Account Manager at TOPTECH Egypt
  • Egypt - Cairo
  • June 2008 to June 2013

TOPTECH Egypt S.A.E. is a key player in enhancing the model of information technology integration for enterprises and medium business companies devoting a definite expertise in this field.
Position Objective: To work in a team and with a team spirit to empower the business performance by executing and developing the assigned sales tasks in a manner that :
- Maximize sales effectiveness and efficiency
- Enhance company image
- Guarantee customer satisfaction

Technical supervisor Support at Compu Me
  • Egypt - Cairo
  • February 2007 to May 2008

Technical support for laptop, Desktop, Printers

Education

Bachelor's degree, Electronics & communication
  • at Institute of aviation Engineering & Technology
  • May 2005

B.sc (Bachelor of Engineering) Electronics & Communications

Specialties & Skills

Certified Relocation Specialist
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System X
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Pre sales Technical Support
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Meeting Maker
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Microsoft Office
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Win 95/98/Me/2000Pro/XP.
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PLC programming in Compu System
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IBM Certified Specialist System x Sales V6
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Microsoft Certified Technology Specialist Designing, Assessing , and Optimizing Software Asset Man
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Completed (Microsoft Licensing Sales Training) an official Microsoft Learning Product as prescribe
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Attended the (Blade center sales course) By IBM Education Services Manager, Egypt
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Information technology (Training)
Training Institute:
The General Petroleum Corporation
Date Attended:
May 2005
control systems (Training)
Training Institute:
Goldie's televisions
Date Attended:
August 2004
Developed English Language and Computer Skills (MS Office 2003) , Enhanced presentation, i (Training)
Training Institute:
Basic Business Skills Acquisition (BBSA) Sponsored by Future Generation Foundation
Date Attended:
January 2007