Director IT Portfolio & Strategy
TECOM Investments
Total years of experience :25 years, 9 Months
IT professional with +14 years of exceptional track record in handling high-end projects as well as providing and maintaining high-tech network and systems solutions across diverse industries and leading a team of IT professionals to maximize the business IT systems efficiency within a controlled budget and IT business strategy and goals.
Fluent in Arabic and English, I consider myself a self-starter able to effectively yet diplomatically communicate with different levels of management and enjoy a multi-cultural working environment
• 2 billion AED annual revenue company
• Providing IT services to +2500 users, +40 application, +60 sites, +30k annual support requests
• Responsible for IT Engagement\relationship, PMO, budgeting, IT planning, controlling and forecasting all affiliate IT Investments and expenses for the company and its entities
• provide IT strategic analysis, guidance and recommendations to management on diverse IT financial issues and investment in IT systems and projects
• Prepare and managing the budget for Group IT around AED +50 million
• Responsible for running Project Management Office, and supporting business and financial analytics and metrics (Group IT projects - around +9.5 AED millions, +70 projects annually).
• Develop IT strategy, IT vision scoping and roadmap for all entities within the Group
• Prepare IT annual chargeback, IT service costing and benchmark with similar industries.
• Responsible for IT vendor relationship and contracts\agreements negotiating, tracking all IT contracts and vendors SLA renewals (Microsoft, Oracle, HP, Sun, EMC, McAfee, Cisco, etc.).
• Perform Service Delivery Management on all SLAs developed for Group IT services with external vendors
• Managing dept. administration, recruitment, learning & development, performance review, recruitments, etc. (for +75 IT professionals)
• Handling IT setup for business special projects\events (Global village, Dubai International Film Festival, Gitiex, etc.).
• Develop and implement IT policies & procedures, including those for architecture, security, disaster recovery, standards, purchasing, & service provision.
• Delivering client solutions, project management (i.e. cost control, schedule control, risk management, change control and client communications)
• Review monthly operational reports on all systems, networks, and the health of IT infrastructure in the organization and report SLA to business entities within the Group.
• Setting and managing the IT budget for the entities assigned to; Set and manage the IS Operations budget and operating plan
• Investigation, evaluation and recommendation of technology solutions required to meet the business needs of the Vertical
• Conducts operational planning, projects planning; organizing and negotiating allocation of resources, in conjunction with all relevant Vertical departments
• Prepare and deliver financial and executive level reporting for assigned projects & is required to build relationships with a variety of functional areas.
• Systems implementation and overall project management (i.e. HR, Finance, Dashboards, BI reporting, Document management system, CRM, OPM, etc.).
• Setting up the IT infrastructure for the company remote sites (Sales center, site offices, data center, etc.) in UAE, Oman, Qatar, Bahrain, Turkey, Morocco, Tunisia, and Jeddah
• Over $100 Million company in Gulf region & Levant
• 11 countries with more than 50 distributors 250k product code
• Project team lead in Implementation of ERP System (JD Edwards) for 5 J&J Companies in the Middle East
• Project Team lead in implementing J&J CRM on the region as SFA using PDA.
• Project Team lead in implementing of other automated systems (Bidding system, E-Procurement system, E- reporting system, etc.)
• Represents J&J Middle East in the EMEA IT committee (European IM team) and initiate regional requests and projects.
• Responsible for the IT budget and spending and IT team recruiting and development
• Develop the regional IT strategy in line with J&J global strategy and policies
• Attend and represent J&J ME on the various audits including - Sarbanes Oxley (SOX) requirements and Corporate IM Internal Audits and external auditors.
• Manage and maintain IT related contracts, agreements, licenses and services
• Initiate and deliver IT automation and solution as per J&J business strategy and goals
• 110 Million EGP company
• Initiate, manage and implement IT projects for business automation (ERP, BI and integration)
• Responsible for the IT procurement, IT assets and licenses management
• Responsible for producing periodic IT operations management report and benchmark against IT standards and SLA and enhance the running systems
• Responsible for the department budget, spend, recruitment and development
• Responsible for the company internet portal development and content management.
• Handling the internal users front end technical training and knowledge
• Develop and maintain local IS policy, Distaste recovery and physical security infrastructure
• Follow J&J global systems implementations and integrations road map
• Setup and maintain the IT infrastructure for J&J Medical Egypt HQ with around 150 users (LAN, WAN, Security, Telephone, A&V, etc.)
• Setup and implement BackOffice IT systems (AD, Mail Server, DB, Applications servers, etc.)
• Implement and maintain front end automation systems (e-Fax, Auto cheque printing, secure printing, Documents management system, etc.)
• Build and maintain HQ Datacenter infrastructure and security
• Responsible for the end users support and backend systems maintenance and admin
• Responsible for IT training of end users and rolling out of front end systems
• Responsible for the J&J Egypt internet site
• Responsible for the IT procurement and assets management
Business stratigic planning and linking business to IT planning
HARVERED MANAGER MENTOR ONLINE PROGRAM
IT developmenet training (man power) and resource management
ERP system, JD Edwards
MS SMS server SAN Veritas net backup and disaster recovery system
Finance - Business Administration
Accounting and finance