Senior Implementation Consultant
eFront Fz LLC
Total years of experience :18 years, 7 Months
Operate as the lead point of contact for any and all matters specific to top tier clients.
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors across all levels.
Ensure the timely and successful delivery of our solutions according to client needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Assist with high severity requests or issue escalations as needed.
Support for infrastructure questions from the client and other services team members.
Support for SQL technical questions and resource for SQL installation, migration and configuration.
Strong Business Analysis of user requirements and report specification.
Writing and configuring VBA Macros to client requirements.
Support for infrastructure questions from the client and other services team members.
Support for all PerTrac product technical questions and resource for installations, upgrades, server migrations and configuration.
Support for SQL technical questions and resource for SQL installation, migration and configuration.
Support for Microsoft Exchange technical questions and resource for Microsoft Exchange migrations and configuration.
Support for reporting technical questions and resource for reporting generation, including SSRS or other Excel based reporting.
Integration and successful implementation of HR, Time and Attendance, Payroll and Bureau systems with full database management using a strict deployment methodology.
Helpdesk Team Manager with a client base of over 300 and staff of over 32 persons.
After-sales consultancy and support.
Produce reports coping with current trends and analysis along with cost-benefit study using software and SQL.
Manipulating PHP and JavaScript to adhere to client specific formats as well as the use of HTML and CSS. JavaScript was also used for client specific themes, which are customisable and are set during the consultancy stage.
Using SQL for setting up databases, writing queries and creating various views within the system. Manipulating stored procedures and configuring security profiles to match client specifications. Creating SQL Jobs and Interfaces that integrate between other software systems.
Designing Flash templates for certain clients that work alongside software with integration between various software to make for seamless connectivity.
Responsible for Business to Business Sales. Part of elite team of 5 persons for the London area.
