Systems Engineer
Schlumberger
Total years of experience :17 years, 5 Months
Deliver expert back-office support and infrastructure development to enable integration of SIS software products, services, and solutions within petro-technical workflows. Perform on-site support and project implementation for clients, effectively troubleshooting issues and communicating information to minimise user problems. Handle analysis and timely resolution of complex tickets. Administer project equipment budgets, equipment procurement, and maintenance.
Orchestrate deployment of hardware infrastructures, operating systems, and SIS applications. Provide system configuration documentation, site surveys for customer requirements / gap analysis, and meetings with clients to effectively target defects and emergency issues. Generate status records, forecasts, audit reports, plans, invoices, best practices, policies / procedures, training programmes, sales opportunities, and additional services as needed. Contribute to professional development functions, maintaining up-to-date with latest technologies and sharing knowledge.
Key Contributions:
Played a key role in company securing $3.8M ECLIPSE Parallel licenses sales (two years) through strategic management and support of QP “Qatar Petroleum” Simulation clusters.
Spearheaded all phases and completion of QP “Qatar Petroleum” Simulation clusters upgrade project.
Collaborated in successful INTERSECT testing in KOC “Kuwait Oil Company” Dell Simulation cluster.
Innovated design and provided implementation of a SharePoint solution for mapping SIS Qatar services orders workflow, facilitating tracking of all clients’ requests and minimising Days Sales Outstanding “DSO.”
Led onsite support and field connectivity services as well as served as SharePoint Champion charged with technical interface designed to address project priorities, solutions delivery, and escalation issues. Coordinated deployment, monitoring, and maintenance of networking environments (data, voice, text, and image) to support field connectivity.
Offered technical counsel and leadership in the areas of services, change implementation, SOPs, training, hardware / software maintenance, support, audits (QHSE / IT security), best practices implementation, and service reviews. Designed SharePoint applications with a focus on reducing costs. Monitored IT KPIs to ensure alignment with objectives.
Key Contributions:
Drove successful implementation of diverse SharePoint projects, including:
o Centralised Vehicle Management Application to manage trip requests in Qatar - in less than a year 10000+ trips were logged in the system and saved the company around $260K.
o Centralised Trucks Management Application based on the success of the Vehicle Management application.
o Staff House Management Application for room requests and check-in / check-out process.
o Electronic Work Permit Application to replace paper-based requests and automate assignment approval.
Led upgrade of Commercial Bank Plaza office to VOIP and Polycom IP phones, delivering ground support to users integrating Lync and new IP Phones.
Elevated Qatar local IT group to achieve top support performance through promotion of services excellence, resulting in very impressive responses to surveys for three consecutive years.
Functioned as desktop support expert (hardware, software, and peripherals) and escalation point for services requests ranging in complexity.
Teamed up with distributed services, systems, network support, and event management specialists to coordinate implementation of available assets.
Key Contributions:
Participated in all aspects of network equipment maintenance.
Presented IT solutions, methods, and tools to team members with a focus on boosting efficiency.
Collaborated in Area / Geomarket projects in addition to IT Domain structure.
Oversaw supplier services, including maintenance, IMAC of IT equipment (PACS, UPS, PBX, Printers, Cabling, etc.).
Addressed channels’ requests for resolution and reported progress to clients.
Assisted Enterprise Services teams in deploying upgrades to location servers, LANs, WANs, and wireless networks.
Enhanced staff performance through training and support as well as strategic leadership / allocation.
Served as Wellsite Connectivity Champion.
Completed IT hardware (junk) disposal following the Fixed Asset Disposal Procedure.
Conducted second-line investigations and diagnosis, resolving and closing incidents as well as services requests in alignment with timelines and operational standards.
Key Contributions:
Ensured proper logging and escalation of unresolved incidents / service requests in compliance with procedures.
Managed tickets communications and reporting.
Facilitated identification and targeting of personnel issues through satisfaction surveys and call-backs.
Worked closely with employees, SLB IT support groups, and third-party providers as needed.
Staged computers and maintained Global Asset Management database.
Addressed VIP requests for technical support, troubleshooting, and overall mentoring.
Collaborated in infrastructure setup / renovation at location, including network devices, Lenel PACs, CCTV, Servers, PABX, and Lync System.
General Grade: Good Graduation Project: Wireless Home Automation Using Smart Wireless Sensors Network with the New Wireless Technology known as ZigBee® / IEEE 802.15.4 Project Grade: Excellent